Insurance provider won't let me raise a complaint

[calog]

I'm having a problem with my insurance provider for a legal expenses insurance claim. not being happy with the service received, I tried to raise a complaint over the phone and was given many excuses why it couldn't raised. The agent I was speaking to did not seem to have much competence or knowledge about insurance. I have also tried raising the complaint via email and have not received any response - not even an acknowledgment.

I feel totally isolated, they are clearly breaching their own complaints procedure. please can someone advise me - what are my options?

[echat11]

What's the name of the insurer?

[des8]

There's always the FOS: https://www.financial-ombudsman.org....help/insurance

[calog]

What's the name of the insurer?

Admiral

[atticus]

Google is your friend: https://www.admiral.com/contact-us/c...nformation.php

[echat11]

Admiral

Can give us a detailed summary of what's transpired, it sounds like you want to make a claim, but Admiral don't want to entertain the claim.

[calog]

Can give us a detailed summary of what's transpired, it sounds like you want to make a claim, but Admiral don't want to entertain the claim.

Hi, thanks to all of you for taking the time to reply. I received a response today from the legal claims company (maybe because I raised the complaint online); the assessment is positive, so I've calmed down a bit now, but I was told it would take 10-14 days - it's taken nearly 1 month.

[atticus]

Well, at least you now know where to find the complaints process should you need it.

[PallasAthena]

For others who might read this thread all insurers are supposed to explain in their Policy documents how to make a complaint.

Admiral's policies have a page called "How to make a complaint". For example, in their standard Home contents insurance policy it is on page 68 (separate complaints info for the legal expenses cover on pages 64 and 65)

https://eui-pdf-assets.s3.eu-west-1....er.pdf#page=78