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I am being taken to court by Lowell for a historic electricity bill of £2572.
This is for a billing period of June 2018 - Nov 2019 (17 months). The back gronnd briefly is I moved into a new build and at time of handover from developer the meter readings where taken and submitted by the developer.
Gas bills where accurate and paid but the electricity bills where always estimates and very low values circa £12. i tried to call eon at the time to resolve this but they had lengthy call wait times - often over 60 minutes and someone would still not answer.
eventually i moved supplier in the Nov 2019 and this then triggered eon to realise their was a mistake on the account. It transpired that they had no record of the meter and needed a serial number of the meter. I was at work at the time of the call and so did not have access to the meter and was told someone would phone back the following day. This call never happened and i heard nothing, until Lowell got in touch. I asked for a copy of the original bill which they duly sent and it was an estimated bill. I wrote back to lowell disputing the bill and under Ofgems back billing rules i was not liable as over 12 months had passed.
I did not obstruct meter readings - The meter is accessible from the road (its on the front of the house) and it is a smart meter. The mistake is the fault of eon in that i tried to rectify it at the time but due to their crap customer service and incompetence was unable to rectify at the time.
Of course Lowell ignored my response and continued to send computer generated letters and phone calls that i did not engage with and now i have a court letter. I have put in a subject access request with EON Next as they are now called for copies of all bills and data they hold about me but i dont hold out much hope for this as i tried calling them and they have no record of my account as the company has changed and they do not have any records of my account.
Basically my defence is OFGEMs back billing rules but i have no physical evidence of call logs or the estimated bills i kept receiving as this all happened so long ago. The only evidence is the logic it is virtually impossible to run up a bill of 2500 at 2019 prices without their being some sort of mistake. can anyone offer any advice on this please ?
This is for a billing period of June 2018 - Nov 2019 (17 months). The back gronnd briefly is I moved into a new build and at time of handover from developer the meter readings where taken and submitted by the developer.
Gas bills where accurate and paid but the electricity bills where always estimates and very low values circa £12. i tried to call eon at the time to resolve this but they had lengthy call wait times - often over 60 minutes and someone would still not answer.
eventually i moved supplier in the Nov 2019 and this then triggered eon to realise their was a mistake on the account. It transpired that they had no record of the meter and needed a serial number of the meter. I was at work at the time of the call and so did not have access to the meter and was told someone would phone back the following day. This call never happened and i heard nothing, until Lowell got in touch. I asked for a copy of the original bill which they duly sent and it was an estimated bill. I wrote back to lowell disputing the bill and under Ofgems back billing rules i was not liable as over 12 months had passed.
I did not obstruct meter readings - The meter is accessible from the road (its on the front of the house) and it is a smart meter. The mistake is the fault of eon in that i tried to rectify it at the time but due to their crap customer service and incompetence was unable to rectify at the time.
Of course Lowell ignored my response and continued to send computer generated letters and phone calls that i did not engage with and now i have a court letter. I have put in a subject access request with EON Next as they are now called for copies of all bills and data they hold about me but i dont hold out much hope for this as i tried calling them and they have no record of my account as the company has changed and they do not have any records of my account.
Basically my defence is OFGEMs back billing rules but i have no physical evidence of call logs or the estimated bills i kept receiving as this all happened so long ago. The only evidence is the logic it is virtually impossible to run up a bill of 2500 at 2019 prices without their being some sort of mistake. can anyone offer any advice on this please ?
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