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Hi,
Wondering if anyone has had anything come of this from NBCS as my partner has just received a letter stating ‘Final Reminder’ when they have never tried to contact before stating ‘after repeatedly reaching out to you and we now write to inform you that we will be instructing our legal team to commence proceedings if we do not receive payment’
Letter is very threatening talking about credit score CCJ.
it also says ‘In any event that your case is pursued’ then states about added fees. Can’t speak to JD until Monday as the number we need to call phone lines close at 4pm.
Any advice I would be grateful as it’s ridiculous to send a final warning letter . JD admitted the parcel was never received and when you speak to the main call centre they didn’t give much information and told us to call the other number.
I don’t understand how they can threaten with court and CCJs when JD admitted fault and gave a full refund for the full delivery not being delivered. Problem is all was done over the phone where JD confirmed the parcels were never sent and returned back to their depo.
TIA
Jane
Wondering if anyone has had anything come of this from NBCS as my partner has just received a letter stating ‘Final Reminder’ when they have never tried to contact before stating ‘after repeatedly reaching out to you and we now write to inform you that we will be instructing our legal team to commence proceedings if we do not receive payment’
Letter is very threatening talking about credit score CCJ.
it also says ‘In any event that your case is pursued’ then states about added fees. Can’t speak to JD until Monday as the number we need to call phone lines close at 4pm.
Any advice I would be grateful as it’s ridiculous to send a final warning letter . JD admitted the parcel was never received and when you speak to the main call centre they didn’t give much information and told us to call the other number.
I don’t understand how they can threaten with court and CCJs when JD admitted fault and gave a full refund for the full delivery not being delivered. Problem is all was done over the phone where JD confirmed the parcels were never sent and returned back to their depo.
TIA
Jane
