Breach of contract

[Teresa/luna]

I am new to this please could someone please read the email I sent to Anglian Windows yesterday below and give me some advice? I have spoken to citizens advice for consumers and they say that the contract was indeed breached. What should I do from here? They don’t reply to my emails and I can’t get through on the phone.


Hello,
I emailed this to you yesterday and I am forwarding it again to include my address.

Reference-xxx

Mrs xxx


Hello,I received a letter from you dated the 16th of November regarding my contract which was previously with Safe style. I am forwarding to you an email I received from Safe style confirming of the installation date ie for the 6th of November 2023. This installation date came and went without fitters arriving to fit my new front door. On speaking to my bank, and taking their advice, Safe style at that time would be in breach of contract i.e. seventh of November 2023. I was then able to claim back my deposit under the consumers credit act 1974. This installation date was set in writing and was legally binding which was confirmed to me by my bank. I spoke to my bank on the 31st of October and advised them of Safe Style going into administration. I was advised by my bank at that time to ring them the day after the installation date was missed. Safe style would after that date ie 7th November 2023 as I’ve stated above would be in breach of their contract. I spoke to my bank again on the 7th of November 2023 to advise them of the situation. They confirmed the contract was in breach and confirmed a charge back would be made on that date. I have received an email from you. I have spoken to you on the phone and I’ve confirmed all this more than once. Before contact from Anglian I had arranged for another company to fit the door which has now been done. I am aware that on the 7th of November 2003 Anglian did not have acquisition of all rights and titles of interest. This continued emailing/letters and communication needs to stop. My contract was with Safe style, and not with Anglian. On the 30th of October when Safe style went into administration, the administrators advised all those who had made a deposit through a credit card, to claim back that deposit under the above act. Which I duly did. I suffer with mental health and his continual harassment is making me extremely unwell. If this continues I will have to take legal advice.

Regards

[atticus]

What do you want from Anglian?

Has your bank refunded your account?

NB can you edit your post to remove your name and address?

[PallasAthena]

Your post appears to include your real name address and reference number. You should Edit and delete these asap. This is an open public forum and posting this is an invitation to scammers and fraudsters. In case you don't have Edit rights yet I am tagging site admin to remove the information. EXC ULA

[des8]

ULA or EXC could you please edit post one, removing personal info?

[EXC]

Done.

[Pezza54]

Anglian can be persistent but their employees are normally polite.
About a year ago an Anglian salesman/estimator provided us with a quotation for some new windows.We didn't go ahead with this company and I've had about 4 phone calls and 2 emails asking if I was still interested in them doing the work as they had a special sale on. Each time I replied I wasn't interested.
Safestyle probably ordered your windows and Anglian are stuck with the bill from the manufacturer

[atticus]

Safestyle has gone into administration; Anglian is hoping to pick up their order book.

[Pezza54]

There are many Facebook users that are verry worried about their situation. They have paid £ks to Safestyle who poorly fitted replacement windows and are wondering if Anglian are going to make good Safestyles work.
Anglian will probably only be interested in new orders. Many are writing about S75 claims against finance companies.

[Teresa/luna]

My question is-I am cancelling my so called contract with Anglian because I never had a contract with Anglian. I contacted my bank and claimed back my deposit with my under the consumers right act on the seventh. Anglia did not take over Safe style until the eighth as per their email to me. That means I’m not under contract with Anglian, right?

[Pezza54]

If you paid your deposit by debit card as opposed to credit card you do not have the legal protection under the Consumer Credit Act 1974 that a credit card has. With a debit card you are more reliant on the goodwill of the bank.
You are right that you do not have to continue the contract with Anglian. There is a term in Safestyle contracts (clause 17 I recall but I might be wrong) that stipulates no 3rd party involvement.

[atticus]

If Pezza is right about the wording of Safestyle contracts, then you have no contract with Anglian.

What have Anglian said in their emails and any other communications to you? Are they making demands that are worrying you?