My nephew applied for student accommodation with CLV- SB Ltd in early 5 July 2022 and signed an electronic agreement. A deposit of £200 was paid to C|LV-SB Ltd. The Agreement provided a 7-day cooling-off period. He realised that the accommodation was not suitable and called CLV-SB Ltd to seek advice on how to cancel - however, he could not get through. His Guarantor (mother) also made several attempts (dstarting 10.07.2022) by telephone to advise of cancellation. The phone calls all went unanswered and in a few cases answerphone messages could not be left. Further follow-up phone calls and emails were sent.
He received an response from CLV - SB Ltd on 22.07.2022 acknowledging his request for canellation. In this emailed response, CLV-SB Ltd asked for an attached Form with a ink to be completed stating "as per the term you agreed to when confirming your booking, we are able to cancel your booking automatically and we need to review the reason you wish to cancel, along with any supporting evidence you are able to provide". This email also stated, "if you are unable to complete the Form within the next 7 days please contact your Village reception or email Boningtonhalls@clvuk.com otherwise your access to the onlline Form may be removed automatically after 7 days".
He was unable to access the emailed link and so tried repeatedly to make contact with theh Village reception as asked. Eventually, he had to resort to emailing and did this on 10.08.2022 to advise that he was unabloe to access the Form.
CLV -SB Ltd sent an email requesting feedback on 13.08.2022 which stated 'we'd love to hear what you think of our custer service. Please take a moment to answer one simple question by clicking either link below". This email of 13.08.2022 clearfly shows that CLV-SB Ltd did receive the cancellation email.
Despite not having ever received the key for the property nor access to the account, he and his G|uarantor are now being chased for £7,322.50 by CLV-SB Ltd. He has NEVER accessed tenancy nor received ay keys, neither was the depost returned.
Can I get some advice here pleae?
Can
He received an response from CLV - SB Ltd on 22.07.2022 acknowledging his request for canellation. In this emailed response, CLV-SB Ltd asked for an attached Form with a ink to be completed stating "as per the term you agreed to when confirming your booking, we are able to cancel your booking automatically and we need to review the reason you wish to cancel, along with any supporting evidence you are able to provide". This email also stated, "if you are unable to complete the Form within the next 7 days please contact your Village reception or email Boningtonhalls@clvuk.com otherwise your access to the onlline Form may be removed automatically after 7 days".
He was unable to access the emailed link and so tried repeatedly to make contact with theh Village reception as asked. Eventually, he had to resort to emailing and did this on 10.08.2022 to advise that he was unabloe to access the Form.
CLV -SB Ltd sent an email requesting feedback on 13.08.2022 which stated 'we'd love to hear what you think of our custer service. Please take a moment to answer one simple question by clicking either link below". This email of 13.08.2022 clearfly shows that CLV-SB Ltd did receive the cancellation email.
Despite not having ever received the key for the property nor access to the account, he and his G|uarantor are now being chased for £7,322.50 by CLV-SB Ltd. He has NEVER accessed tenancy nor received ay keys, neither was the depost returned.
Can I get some advice here pleae?
Can
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