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I have a complaint regarding a Car dealer who I purchased a car off on 4th Aug 2023 over the next 2 days I noticed the car had some faults. The ABS Sensor was intermittently triggering on the dashboard & rough idling on the initial morning startup. I informed the dealer of these issues on 7th Aug 2023 & was told to wait for diagnosis & repair until the door lock for the car had arrived which was pre-arranged to be fixed when I purchased the car.
This was a real pain as I could only drive the car locally due to the ABS sensors going off intermittently. During that time I also noticed there was an oil leak, Handbrake not working, rear heater not working & also leaking rear shock absorber. I made a list of these issue & managed to book the car in for diagnosis & repair on 24th Aug 2023, I was informed repairs would take 1-2 days. I waited patiently for the repair but was now informed on the 31st Aug 2023 that they were still waiting on parts due to Faulty fuse box. By this time I had lost patience & sent them 30 day Short rejection letter outlining all my issues.
On the 6th Sept 2023 I received an email from the dealer letting me know the car had been fixed or if I wanted to reject the car there is a charge of £500. I decided to pickup the car 14th Sept 2023 & whilst driving the car another error message appeared on the dashboard telling me "Loss of power", car would not start until I pulled the key out & put the key back in. Following day 15th Sept 2023 I took the car back to dealer to diagnose & repair which he did. Next morning I started the car & I still had the rough idling on initial startup therefore I let the dealer know that there was still a problem with car, he told me to keep driving to see if problem goes away, problem did not go away I did some research & found that the symptoms of this particular engine sounded like an Injector failure as it only occurs first this in the morning.
I informed the dealer & left the car with dealer for him to his fault finding I also sent him a letter Letter before Court Claim & he needs to reply within 14 days before court actions. I have spoken to him about a refund as I am not willing to accept another repair after 1st attempt failed. He has said that he will not refund all the money & charge me for the fixes he has done to the car.
I've done a calculation of the days & I am just within the 30 days as the car was with the dealer for rest of the days & the 30 day rule of delay applies when car is with the dealer.
I wanted to find out what my plan of action can be next as it looks like the Dealer is not willing to provide a suitable refund & he also mentioned that I can take him to court, he does not care.
This was a real pain as I could only drive the car locally due to the ABS sensors going off intermittently. During that time I also noticed there was an oil leak, Handbrake not working, rear heater not working & also leaking rear shock absorber. I made a list of these issue & managed to book the car in for diagnosis & repair on 24th Aug 2023, I was informed repairs would take 1-2 days. I waited patiently for the repair but was now informed on the 31st Aug 2023 that they were still waiting on parts due to Faulty fuse box. By this time I had lost patience & sent them 30 day Short rejection letter outlining all my issues.
On the 6th Sept 2023 I received an email from the dealer letting me know the car had been fixed or if I wanted to reject the car there is a charge of £500. I decided to pickup the car 14th Sept 2023 & whilst driving the car another error message appeared on the dashboard telling me "Loss of power", car would not start until I pulled the key out & put the key back in. Following day 15th Sept 2023 I took the car back to dealer to diagnose & repair which he did. Next morning I started the car & I still had the rough idling on initial startup therefore I let the dealer know that there was still a problem with car, he told me to keep driving to see if problem goes away, problem did not go away I did some research & found that the symptoms of this particular engine sounded like an Injector failure as it only occurs first this in the morning.
I informed the dealer & left the car with dealer for him to his fault finding I also sent him a letter Letter before Court Claim & he needs to reply within 14 days before court actions. I have spoken to him about a refund as I am not willing to accept another repair after 1st attempt failed. He has said that he will not refund all the money & charge me for the fixes he has done to the car.
I've done a calculation of the days & I am just within the 30 days as the car was with the dealer for rest of the days & the 30 day rule of delay applies when car is with the dealer.
I wanted to find out what my plan of action can be next as it looks like the Dealer is not willing to provide a suitable refund & he also mentioned that I can take him to court, he does not care.
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