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I have been a Sainsburys customer of your Newbury Park Store for over 32 years. The staff know me well and I have always had a good relationship with them. I have also been a long-standing customer of your on line shopping service which I have found to be excellent over the years. Unfortunately due to ill health including operations on my spine and more recently a fractured pelvis and hip replacement I need to make use of your online shopping more frequently. I am unable to drive for 6 weeks.
I also shop on line for my disabled housebound father in law who lives in shelter accommodation and is 91 years old. I have had a long and happy relationship with Sainsbury’s until this all changed yesterday !
I was to receive my on line delivery around 9.30am I saw the van drive by. Instead of stopping I received a phone call to say the delivery driver xxxx will not be delivering to you today as she cannot bring the order in. As I am on crutches I cannot possibly bring the shopping in myself so the delivery had to be cancelled. I was mortified. How cruel can this be. I was relying on this shopping. I don’t live in a slum , I’m not contagious, I don’t have a dog and my kitchen is less than 10ft from my front door. Never in all my years has this happened before.
Xxxx refused delivery as I didn’t want it left on the doorstep. But it gets worse ….
Sainsburys in their infinite wisdom not only cancelled my delivery for yesterday but also cancelled my father in laws order which was supposed to be delivered today. This drivers actions not to deliver my order impacted on my father in law too , who she would not have been delivering to. For heavens sake , he is 91 years old , lives in sheltered accommodation and is housebound and disabled. He always has his shopping taken into his home in Wanstead.
I rung the customer help line as my account was blocked and they told me that there was nothing they could do They could only appeal by email and could not even tell me what I had done wrong. They could not even give me a phone number to call. My father in law today was left without his shopping. It was too late to order from elsewhere.
I have NEVER been abusive to any of the staff or drivers. In fact quite the opposite. I’m always thanking them and ensuring they have cold drinks to take with them when they leave. I even learnt some sign language so I could make the young deaf driver feel at ease. He’s amazing.
I have now received a text message , no phone call or email , just a text message to inform me that you will not be reinstating my account. I have had no explanation as to why you have done this. This is a total injustice. I know that it does not come under the drivers remit to bring shopping in but they like other companies have been doing this for years. You would lose much business from people like my father in law who have no alternative to this.
Incidentally I spoke to xxxx yesterday by phone who is one of the Managers at the xxxxxxx store and she was totally flabbergasted to learn how I have been treated. She told me to ring the contact centre and tell them to ring her and she would be happy to ensure normal service was resumed and vouch for my character. I did this but the call centre wasn’t interested.
I honestly don’t know why this driver xxxxx has caused this problem. My neighbour saw her delivering to house not far from us and she took the shopping into the home. So why did she refuse me ? Is this person discriminating against disabled people or does she have a vendetta against me ? Whatever the reason , I would like the opportunity to meet with her at xxxxxxxx store in person and get to the bottom of this. Her actions have caused me so much stress. I am at a very low point and am suffering from depression caused by her unjust actions. Never have I been treated this way.
I asked customer services if they could investigate this and give me a full reason for the actions taken but they have totally ignored me.
I asked if I could meet with the delivery driver and discuss their concerns because she clearly has a grudge against me to find out why in person. I am a public figure so maybe she has taken a dislike to me and my work , I really don’t know.
Before anybody comments drivers bring shopping into your home at their discretion and it’s not in their job description , I would point out this is the normal thing for all delivery drivers to do in my area irrespective of what company they work for. They delivery to the kitchen for all my friends , relatives and neighbours and ok so maybe she was sticking to the rules but why discriminate against my father in law , she doesn’t deliver to him and why block my account so I cannot have anything to do with Sainsbury’s. I am thinking about going to the press
I also shop on line for my disabled housebound father in law who lives in shelter accommodation and is 91 years old. I have had a long and happy relationship with Sainsbury’s until this all changed yesterday !
I was to receive my on line delivery around 9.30am I saw the van drive by. Instead of stopping I received a phone call to say the delivery driver xxxx will not be delivering to you today as she cannot bring the order in. As I am on crutches I cannot possibly bring the shopping in myself so the delivery had to be cancelled. I was mortified. How cruel can this be. I was relying on this shopping. I don’t live in a slum , I’m not contagious, I don’t have a dog and my kitchen is less than 10ft from my front door. Never in all my years has this happened before.
Xxxx refused delivery as I didn’t want it left on the doorstep. But it gets worse ….
Sainsburys in their infinite wisdom not only cancelled my delivery for yesterday but also cancelled my father in laws order which was supposed to be delivered today. This drivers actions not to deliver my order impacted on my father in law too , who she would not have been delivering to. For heavens sake , he is 91 years old , lives in sheltered accommodation and is housebound and disabled. He always has his shopping taken into his home in Wanstead.
I rung the customer help line as my account was blocked and they told me that there was nothing they could do They could only appeal by email and could not even tell me what I had done wrong. They could not even give me a phone number to call. My father in law today was left without his shopping. It was too late to order from elsewhere.
I have NEVER been abusive to any of the staff or drivers. In fact quite the opposite. I’m always thanking them and ensuring they have cold drinks to take with them when they leave. I even learnt some sign language so I could make the young deaf driver feel at ease. He’s amazing.
I have now received a text message , no phone call or email , just a text message to inform me that you will not be reinstating my account. I have had no explanation as to why you have done this. This is a total injustice. I know that it does not come under the drivers remit to bring shopping in but they like other companies have been doing this for years. You would lose much business from people like my father in law who have no alternative to this.
Incidentally I spoke to xxxx yesterday by phone who is one of the Managers at the xxxxxxx store and she was totally flabbergasted to learn how I have been treated. She told me to ring the contact centre and tell them to ring her and she would be happy to ensure normal service was resumed and vouch for my character. I did this but the call centre wasn’t interested.
I honestly don’t know why this driver xxxxx has caused this problem. My neighbour saw her delivering to house not far from us and she took the shopping into the home. So why did she refuse me ? Is this person discriminating against disabled people or does she have a vendetta against me ? Whatever the reason , I would like the opportunity to meet with her at xxxxxxxx store in person and get to the bottom of this. Her actions have caused me so much stress. I am at a very low point and am suffering from depression caused by her unjust actions. Never have I been treated this way.
I asked customer services if they could investigate this and give me a full reason for the actions taken but they have totally ignored me.
I asked if I could meet with the delivery driver and discuss their concerns because she clearly has a grudge against me to find out why in person. I am a public figure so maybe she has taken a dislike to me and my work , I really don’t know.
Before anybody comments drivers bring shopping into your home at their discretion and it’s not in their job description , I would point out this is the normal thing for all delivery drivers to do in my area irrespective of what company they work for. They delivery to the kitchen for all my friends , relatives and neighbours and ok so maybe she was sticking to the rules but why discriminate against my father in law , she doesn’t deliver to him and why block my account so I cannot have anything to do with Sainsbury’s. I am thinking about going to the press
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