Looking for best advice to Reject my Hybrid Car.

[giby31]

Hi, I will list my issues with my car and with the dealer below.

I took ownership of my Evoque P300e from the Land Rover Cambridge Showroom on 20/08/2022 and had paid for the vehicle outright. While I enjoyed the initial journeys with the car, after a number of short trips, I initially had an issue that was reported to LR Assist on 07/12/2022, which temporarily resolved my EV to ICE issue. Furthermore, when attempting to schedule repairs or seek assistance with my car, I have encountered long wait times and unhelpful representatives. I had reported a number of faults with the car, to which I was given an initial date of 16/05/2023 to be looked at! I feel as though my concerns have not been taken seriously, and I am disappointed in the lack of attention given to resolving my issues.

The faults included:

1. The car switches from EV to ICE after a speed of 15mph.
2. The car won't stay on EV even if forced to EV mode.
3. Creak from the left-hand side passenger pillar.
4. Rear left passenger door does not open (open out to pull handle) when the child lock is active.

Unfortunately, the car stopped charging on 16/03/2023 and was reported by LR Assist. I brought my car in for repairs on 22nd March, and the experience was highly unsatisfactory. I was given a rental car, and since then, I have been kept waiting for a considerable amount of time without any communication or updates on the status of my car. Even to this day, I have no timeline as to when I would receive my car back. I had to make several phone calls to your facility to get any information on the progress of the repairs. This lack of communication was highly frustrating and caused a lot of inconvenience.

I am looking for the best course of action to reject the car and get the dealer to pay me back the price I paid for it as they do not when I can have the car back. 30 days have already passed since the car has been with the dealer. I have the recorded evidences of the events dated and have sent this information to the dealer on 24/04/2023.

I hope I can get some advice as to what to do/how to reject the car in such a case.

Thanks very much in advance.
David

[giby31]

Missed out Details:

The car was purchased brand new.

It's a PHEV (Plugin Hybrid)- so the fault is it won't charge at all now