1) you do not have to use the ombudsman service.
Advantages are it is free and if you disagree with their decision you can still proceed to court.
it shows willingness to reach agreement outside of court.
Disadvantage is it is a delay if finally you issue a claim
2) the burden of proof is on you to prove your claim.
If they raise a defence they would need to show it as viable
3)you can claim consequential damages
Advantages are it is free and if you disagree with their decision you can still proceed to court.
it shows willingness to reach agreement outside of court.
Disadvantage is it is a delay if finally you issue a claim
2) the burden of proof is on you to prove your claim.
If they raise a defence they would need to show it as viable
3)you can claim consequential damages
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