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Hi
I've previously used this forum couple years back which proved extremely helpful and as a result I've won my case.
This time I'm seeking legal advice in regards misinformation given to me from property letting agent, where as a result I've suffered financial losses in excess of £2000.
About a month ago, I've had a fire in the kitchen - the cause of the fire is unknown however the fire services believe it was due to a faulty kitchen appliance (toaster) and this was stated on the report.
I've been advised not to stay at this property until the necessary repairs have been carried out.
The property letting agent informed us that the landlord has a house insurance policy in place, we've been advised to keep all the receipts for alternative accommodation & send it to their email address as this will be covered by the insurance policy. I've informed the agent I'll be staying at a hotel and double checked if the price wasn't too high.
Three and a half weeks go by I get a phone call from the letting agent who proceeds to explain that my hotel expenses may not actually be covered. Their explanation ? They assumed I'd be covered as the previous tenant who was flooded approx. 2 years ago was covered by the insurance policy (accommodation + breakfast expenses) so they assumed I would be too.
Their "assumption" and negligence of the situation has placed me in difficult financial situation, I would not have stayed at the hotel for that period of time, had I been given accurate information.
A month has now passed, repairs are yet to be carried out, the agent informed me its between the loss adjuster and insurance company so they cannot provide a time frame.
The agent informed me they're not responsible for my expenses they merely acting as the middle man.
additional info.
Renting from 2018.
I've had the tenancy agreement reviewed by my local council - landlord not liable for damages.
I live in Wales.
I've previously used this forum couple years back which proved extremely helpful and as a result I've won my case.
This time I'm seeking legal advice in regards misinformation given to me from property letting agent, where as a result I've suffered financial losses in excess of £2000.
About a month ago, I've had a fire in the kitchen - the cause of the fire is unknown however the fire services believe it was due to a faulty kitchen appliance (toaster) and this was stated on the report.
I've been advised not to stay at this property until the necessary repairs have been carried out.
The property letting agent informed us that the landlord has a house insurance policy in place, we've been advised to keep all the receipts for alternative accommodation & send it to their email address as this will be covered by the insurance policy. I've informed the agent I'll be staying at a hotel and double checked if the price wasn't too high.
Three and a half weeks go by I get a phone call from the letting agent who proceeds to explain that my hotel expenses may not actually be covered. Their explanation ? They assumed I'd be covered as the previous tenant who was flooded approx. 2 years ago was covered by the insurance policy (accommodation + breakfast expenses) so they assumed I would be too.
Their "assumption" and negligence of the situation has placed me in difficult financial situation, I would not have stayed at the hotel for that period of time, had I been given accurate information.
A month has now passed, repairs are yet to be carried out, the agent informed me its between the loss adjuster and insurance company so they cannot provide a time frame.
The agent informed me they're not responsible for my expenses they merely acting as the middle man.
additional info.
Renting from 2018.
I've had the tenancy agreement reviewed by my local council - landlord not liable for damages.
I live in Wales.
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