Harassement and Disability Discrimination

[sparklepants]

Hello everyone,
Just joined the site and was looking for some advice on how to handle the situation I have found myself in after attending a recent concert? I was with my carer/PA at a concert which was ruined for me by the abuse and bullying from 3 staff members of the establishment. I have emailed the venue and asked who to direct my complaint at and received an email this morning to say they have spoken to the staff involved and the upshot is I have been told I am no longer welcome at the venue. Im so upset, they have made this conclusion without hearing my side of the story, which is very different from their staffs version. If anyone can help me I'd be so grateful. I am disabled and felt bullied, threatened (one staff member screamed at me) and the Duty Manager took it upon himself to put his hands on me and usher me away. I have never been treated like this before and I wanted to know what my first port of call should be, ie Do I report the matter to the Police? Do I contact someone higher up than the front of house staff member, who sent the email to me? I just don't know who to turn to. The venue is a registered charity (North Music Trust Reg Charity no. 1087445)
Thank you

[Sam101]

I believe that you have done as much as you can in making a formal complaint.

Having sent an e-mail to the company and having received a reply to their findings they are satisfied that the matter was dealt with in the right way. You could try sending a copy of the e-mail and their reply to the managing director of the concert but I expect they will say that they rely on the management on the day to deal with matters..

May I suggest that you first ask your carer for any further guidance, but although you are upset, it could be better to try and forget it and move on

[atticus]

The OP is not the Prime Minister, and doesn't have to "move on", particularly as he/she came here seeking advice as to further action.

I am sure that there are further things that can be done. I am tagging ULA who I hope will be able to offer suggestions.

[Scot22]

The only way this type of behaviour will be eradicated is it there are consequences. As a historian I'm aware of how long many injustices survived because of an understandable reluctance to act.
OK you have been wronged. In my view, don't just accept it. Although you will have the stress and struggle. How strongly do you feel ?

[ULA]

Thanks for the tag. As its not employment related I cannot offer any direct advice. However I would suggest you contact Equality and Humana Rights Commission they have an advice number 0808 800 0082. Further link to their website below.

https://www.equalityhumanrights.com/...upport-service