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Hello,
Wondering if anyone can help/give me some advice? I ordered something online that was sent from the Netherlands in June last year and delivered by FedEx/TNT. Then in Sept I was sent an invoice for £226.75, not sure what for as the invoice simply stated the amount shown below is for import duty/vat paid by fedex, or clearance charges, or both. I emailed fedex at the time to query this as it seemed extortionate given that the thing i ordered cost £95 and was below the £135 threshold for any charges. I've emailed them 6 times now to all the email accounts that have appeared on the various letters I've received but am still waiting on a response from them about what these charges are. I've even contacted the company I ordered this from who agree the charge doesn't seem right, they tried to help their end but were told it's something I need to query with UK customs. I've now had a final notice through the post threatening this being passed to a debt recovery agency so tried to call them to speak to someone today with absolutely no luck. So wondering where I stand with this if it does go to the next stage. I've queried it but I'm not getting any response from them and can't speak to anyone about it over the phone. If I don't get a response and it gets passed to a debt recovery where do I stand? As I have queried the charge but it doesn't seem to have been registered anywhere as no one has responded.
Thanks
Wondering if anyone can help/give me some advice? I ordered something online that was sent from the Netherlands in June last year and delivered by FedEx/TNT. Then in Sept I was sent an invoice for £226.75, not sure what for as the invoice simply stated the amount shown below is for import duty/vat paid by fedex, or clearance charges, or both. I emailed fedex at the time to query this as it seemed extortionate given that the thing i ordered cost £95 and was below the £135 threshold for any charges. I've emailed them 6 times now to all the email accounts that have appeared on the various letters I've received but am still waiting on a response from them about what these charges are. I've even contacted the company I ordered this from who agree the charge doesn't seem right, they tried to help their end but were told it's something I need to query with UK customs. I've now had a final notice through the post threatening this being passed to a debt recovery agency so tried to call them to speak to someone today with absolutely no luck. So wondering where I stand with this if it does go to the next stage. I've queried it but I'm not getting any response from them and can't speak to anyone about it over the phone. If I don't get a response and it gets passed to a debt recovery where do I stand? As I have queried the charge but it doesn't seem to have been registered anywhere as no one has responded.
Thanks
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