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I wondered if anyone could help me ,i went into my local asda supermarket on 1st September this year (2021) and this is the email that i sent to the head office. any input would be appreciated.
as you can imagine i feel pretty aggrieved by it all.
At 16.33 on the 1/09/21,i did my shopping with my 5 year old grandson, on getting to the till to get served, I started talking to the till assistant, which was going well, and then i was told the total, in which i had got my money out of my purse, I went to hand it to the assistant, and her reaction was totally over the top, she was screaming at me, humiliating me, intimidating me in such a loud voice, in which everyone at the tills just instantly stared right at me, i have never been so embarrassed in my whole life, when she said she couldn't accept my money because i had licked my finger to get my money out of my purse, I then said to her "so what shall i do with all my groceries! and her reply was " well, you will have to use this, and shoved the hand sanitizer in front of me, and said "you better use this, I do not use hand sanitizer as i am allergic to it, but as i needed the groceries, I said to her "i will use it, but only a bit" and her reply was "you wont use a bit" you will use a lot!, then as i was using the sanitizer, she continued to scream at me yet again, and said in a loud voice "you are disgusting and i am so angry and upset with you! when she gave me the change out of the till, i then said to her "you have just given me the change out the till, which that change has been given to you by other customers, she replied by saying, well should i say screaming at me that she uses hand sanitizer every time she hands out change, but yet the customers in front of me, she never used it! i also said to her "how come the shopping trolleys and baskets are not getting cleaned by the staff with any sprays like they use to, and her reply was "that has nothing to do with me" i then said to her (to try to calm her down, about my 5 year old grandson, getting chemical burns down his arms, after been forced to use it in schools, and her reply was, "this has nothing to do with him, this is about you, not him, by this point i could see my grandson getting quite upset because of the whole situation, I quickly packed my groceries away to get away from the situation, and on my way out of the store, I saw another assistant that was passing me, so i asked if i could have a word with her, about what just happened and she said "i will get the manager" and then the manager came to me, the poor manager didn't know what to say to me, he said he was going to go and have a word with her. but thanked me for reporting it. i do believe all the tills in the stores have cameras on them, I would like a copy of this instance, should i decide to take legal advice, and also on returning home, my arm became itchy, in which case i was scratching it for a couple of hours until it calmed down. I look forward to hearing from you
Thankyou in advance,
its much appreciated
as you can imagine i feel pretty aggrieved by it all.
At 16.33 on the 1/09/21,i did my shopping with my 5 year old grandson, on getting to the till to get served, I started talking to the till assistant, which was going well, and then i was told the total, in which i had got my money out of my purse, I went to hand it to the assistant, and her reaction was totally over the top, she was screaming at me, humiliating me, intimidating me in such a loud voice, in which everyone at the tills just instantly stared right at me, i have never been so embarrassed in my whole life, when she said she couldn't accept my money because i had licked my finger to get my money out of my purse, I then said to her "so what shall i do with all my groceries! and her reply was " well, you will have to use this, and shoved the hand sanitizer in front of me, and said "you better use this, I do not use hand sanitizer as i am allergic to it, but as i needed the groceries, I said to her "i will use it, but only a bit" and her reply was "you wont use a bit" you will use a lot!, then as i was using the sanitizer, she continued to scream at me yet again, and said in a loud voice "you are disgusting and i am so angry and upset with you! when she gave me the change out of the till, i then said to her "you have just given me the change out the till, which that change has been given to you by other customers, she replied by saying, well should i say screaming at me that she uses hand sanitizer every time she hands out change, but yet the customers in front of me, she never used it! i also said to her "how come the shopping trolleys and baskets are not getting cleaned by the staff with any sprays like they use to, and her reply was "that has nothing to do with me" i then said to her (to try to calm her down, about my 5 year old grandson, getting chemical burns down his arms, after been forced to use it in schools, and her reply was, "this has nothing to do with him, this is about you, not him, by this point i could see my grandson getting quite upset because of the whole situation, I quickly packed my groceries away to get away from the situation, and on my way out of the store, I saw another assistant that was passing me, so i asked if i could have a word with her, about what just happened and she said "i will get the manager" and then the manager came to me, the poor manager didn't know what to say to me, he said he was going to go and have a word with her. but thanked me for reporting it. i do believe all the tills in the stores have cameras on them, I would like a copy of this instance, should i decide to take legal advice, and also on returning home, my arm became itchy, in which case i was scratching it for a couple of hours until it calmed down. I look forward to hearing from you
Thankyou in advance,
its much appreciated
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