Managing agent failed to serve notice correctly

[hra47]

Wonder if anyone can advise - a managing agent served a notice to quit on tenants but did not have proof the How to Rent booklet was ever served - the first application to court therefore had to be withdrawn - this has now resulted in tenants' lawyer asking for some £6000 costs. I am thinking I should be able to claim this back from managing agent but would like to know where I stand legally.
Any help most appreciated.

[echat11]

Has the managing agent got a complaints procedure (lodge a formal complaint)? You need to follow that, see where that takes you. Then you have ADR. Then you can turn to the courts regards negligence on the part of the managing agent.

[hra47]

Has the managing agent got a complaints procedure (lodge a formal complaint)? You need to follow that, see where that takes you. Then you have ADR. Then you can turn to the courts regards negligence on the part of the managing agent.

Many thanks for reply - I will find out about complaints procedure,but what is ADR?

[echat11]

Many thanks for reply - I will find out about complaints procedure,but what is ADR?

Alternative Dispute Resolution, the managing agent will be a member of a association or body, they may have a ADR scheme or be members of one.

[hra47]

Thank you so much,perfect.

[echat11]

https://arma.org.uk/leaseholders/com...about-a-member

[hra47]

Thank you for this - could be a better way to go than the small claims court.

[echat11]

Thank you for this - could be a better way to go than the small claims court.

Court should be the last resort, you can also demonstrate to the court that you've tried everything before resorting to them.

[hra47]

Good point - thank you for that.