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In May 2021, I ordered a brand new Toyota from a main dealer. I was due to collect the car on 10/6 and when at the dealer that day was advised the engine management light was on and the ECU needed replacing. I was provided with a courtesy car and then collected my new car on 15/6.
On 17/6, I emailed the salesman to advise that the cruise control only incremented in 5mph intervals unlike the courtesy car that I had and also the demo that I had test driven (although the test drive was at another dealership).
On 21/6, I again emailed the salesman to advise that the app for connected services was not working and I was missing features, such as the find my car locator, driving history and fuel percentage.
On 27/6, the salesman replied to say he would look into it and they had raised a case with Toyota. I was subsequently asked to take my car to the dealer on 15/7 to have the head unit taken out as some numbers on the rear were required.
On 14/7, Toyota Customer Service emailed me to say that the features I was missing were not available on the specification of model that I purchased. I knew that not to be the case as my neighbour opposite has the exact same spec car as mine (and is also a 21 plate) so I took screenshots of his app and provided those to Customer Services. He also confirmed his car incremented in 1mph intervals when in adaptive cruise mode whereas mine doesn't.
Subsequently, I have ascertained from the VIN number that my car is actually a 2020 build (September 2020) and not a 2021 (although it was registered as new when I bought it) and that due to there being a specification change point around the time my car was originally built, my car is missing the data communications module (hence the missing app details), full speed assist (hence not going up in 1mph intervals), lane trace assist, advance vehicle alert system and particulate filter compliance. I was not made aware that the car I was buying wasn't the current model otherwise I wouldn't have bought it. None of these features can be retro fitted.
I emailed the salesperson on 16/7 advising him that I have a vehicle that is not as described and asked what his dealership will be doing to remedy it. I have not yet received a reply.
The car is on 36 month PCP, I put in a £4k deposit.
Please would you advise what my rights are, and if I should wait for the dealer to respond (and how long to give them) or whether I need to also contact the finance company.
On 17/6, I emailed the salesman to advise that the cruise control only incremented in 5mph intervals unlike the courtesy car that I had and also the demo that I had test driven (although the test drive was at another dealership).
On 21/6, I again emailed the salesman to advise that the app for connected services was not working and I was missing features, such as the find my car locator, driving history and fuel percentage.
On 27/6, the salesman replied to say he would look into it and they had raised a case with Toyota. I was subsequently asked to take my car to the dealer on 15/7 to have the head unit taken out as some numbers on the rear were required.
On 14/7, Toyota Customer Service emailed me to say that the features I was missing were not available on the specification of model that I purchased. I knew that not to be the case as my neighbour opposite has the exact same spec car as mine (and is also a 21 plate) so I took screenshots of his app and provided those to Customer Services. He also confirmed his car incremented in 1mph intervals when in adaptive cruise mode whereas mine doesn't.
Subsequently, I have ascertained from the VIN number that my car is actually a 2020 build (September 2020) and not a 2021 (although it was registered as new when I bought it) and that due to there being a specification change point around the time my car was originally built, my car is missing the data communications module (hence the missing app details), full speed assist (hence not going up in 1mph intervals), lane trace assist, advance vehicle alert system and particulate filter compliance. I was not made aware that the car I was buying wasn't the current model otherwise I wouldn't have bought it. None of these features can be retro fitted.
I emailed the salesperson on 16/7 advising him that I have a vehicle that is not as described and asked what his dealership will be doing to remedy it. I have not yet received a reply.
The car is on 36 month PCP, I put in a £4k deposit.
Please would you advise what my rights are, and if I should wait for the dealer to respond (and how long to give them) or whether I need to also contact the finance company.
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