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I'll try to keep this brief, I'm writing on behalf of my father but I have been handling the communication/complaint to MotoNovo.
He VT'd his 2009 reg car earlier this year, they came back with a £310 bill for damages listing 6 items in the damage report which were the following:
4 alloys needing refurbishment. (SMART repair)
2 scratches to panels (SMART repair)
I replied stating the BVRLA guidelines allow for wear and tear and given the age of the vehicle (12 years) it would still be considered 'clean'. 3 wheels did have light kerbing and there was 2 small scratches on the vehicle.
They have not accepted this and stated their decision is final.
They have stated they made a loss on the vehicle at auction and have replied with the following:
"I am unable to agree that because your vehicle only had 6 points of damage that it would be classed as “clean”. The charges we hold you liable for are for the expected loss we would make at auction. We have made a larger loss than expected; however, we would only hold you liable for the £310.00, shown in your liability letter, for the damages we can evidence."
The VT was done at well past the 50% mark, I am wrong in that they're unable to hold us liable for their loss in this situation?
As its their final decision I assume taking it to the ombudsman is the only remaining option?
There was another issue in that the damage report was signed when we definitely did not sign it, they have claimed its a poorly written 'unable to sign' however its completely impossible to tell what it says.
Thanks
He VT'd his 2009 reg car earlier this year, they came back with a £310 bill for damages listing 6 items in the damage report which were the following:
4 alloys needing refurbishment. (SMART repair)
2 scratches to panels (SMART repair)
I replied stating the BVRLA guidelines allow for wear and tear and given the age of the vehicle (12 years) it would still be considered 'clean'. 3 wheels did have light kerbing and there was 2 small scratches on the vehicle.
They have not accepted this and stated their decision is final.
They have stated they made a loss on the vehicle at auction and have replied with the following:
"I am unable to agree that because your vehicle only had 6 points of damage that it would be classed as “clean”. The charges we hold you liable for are for the expected loss we would make at auction. We have made a larger loss than expected; however, we would only hold you liable for the £310.00, shown in your liability letter, for the damages we can evidence."
The VT was done at well past the 50% mark, I am wrong in that they're unable to hold us liable for their loss in this situation?
As its their final decision I assume taking it to the ombudsman is the only remaining option?
There was another issue in that the damage report was signed when we definitely did not sign it, they have claimed its a poorly written 'unable to sign' however its completely impossible to tell what it says.
Thanks
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