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We recently hired a narrowboat for a holiday and got into difficulty in a lock resulting in the boat listing and taking on water and then partially sinking. Luckily nobody was hurt, though we lost some of our belongings and our holiday. Whilst it was an accident, we are now aware that the boat company didn't hand over correctly to us and that they should have covered lock safety with us. We found a 60 point handover checklist (unsigned) where only about 30 points had been given to us - which included lock safety, and we do wonder if we would have got into difficulty if we had been properly briefed.
They also didn't send us terms and conditions to sign - which they have since the accident.
The river was also running very high and fast and we have since found out that it had only been opened a few hours before we collected the boat (closed due to safety) - but we also were not warned about taking extra care.
Taking into account that we weren't briefed on safety, would it be reasonable for us to approach them to recover the cost of our holiday?
(They want us to write an insurance statement for them as well)
They also didn't send us terms and conditions to sign - which they have since the accident.
The river was also running very high and fast and we have since found out that it had only been opened a few hours before we collected the boat (closed due to safety) - but we also were not warned about taking extra care.
Taking into account that we weren't briefed on safety, would it be reasonable for us to approach them to recover the cost of our holiday?
(They want us to write an insurance statement for them as well)
