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Hi, I have a static caravan which I sometimes rent. Last year a couple rented from me via Trip advisor. During the last two days of their stay, the shower flow was running hot and cold. I advised them not to use it and arranged for a plumber to visit but because of covid it was after their stay.
They told me that the shower issue had not really affected their stay, but out of goodwill I offered them a future 4 day stay at half price (£100). They gladly accepted and within hours had give me a 4 day stay date from 31st May to 4th June. At that time i did not know it was Whitsun holidays and accepted their booking even though it was up to a £300 loss on the usual Whitsun prices. I accepted that this was my own fault and was ready to let the booking go on. They paid me the £100 payment for the stay a couple of weeks before the holiday, this was all done privately between ourselves, not through Trip Advisor.
I had a family booked in immediately before them for a weeks stay and 4 days before the other family's stay, the family in my caravan at the time asked me if they could pay for another week as they had had such a good time.
This would obviously cut across my other guests stay which worried me a bit so I contacted them immediately and explained the situation. They were not happy but I agreed to help them find another caravan, although difficult due to the holiday.
They had a disabled child and a nanny with them. I tried to get them alternative accomodation but they said that the child was getting upset at the thought of moving to another caravan so I tried to get accomodation for the other family. The cheapest quotes for another caravan I could get was £325.00 and £400.00 which I offered to them and they refused.
They were pestering me with calls and texts asking what I was going to do but I could do no more. I asked the gentleman to call me, and in the call he made veiled threats of solicitor action as he told me he worked in a solicitors in some capacity and did not really want to have to go down that route.
I told him that due to his harassment and veiled threats that I would have nothing more to do with him and refunded his £100 payment.
He has now sent me an email as a letter before action asking me to send my address to serve the letter. Apparently he wants the diffrerence from the £100 he was paying me for the Whitsun, and the £450 he said he eventually paid someone else for their caravan.
Any ideas people?.
They told me that the shower issue had not really affected their stay, but out of goodwill I offered them a future 4 day stay at half price (£100). They gladly accepted and within hours had give me a 4 day stay date from 31st May to 4th June. At that time i did not know it was Whitsun holidays and accepted their booking even though it was up to a £300 loss on the usual Whitsun prices. I accepted that this was my own fault and was ready to let the booking go on. They paid me the £100 payment for the stay a couple of weeks before the holiday, this was all done privately between ourselves, not through Trip Advisor.
I had a family booked in immediately before them for a weeks stay and 4 days before the other family's stay, the family in my caravan at the time asked me if they could pay for another week as they had had such a good time.
This would obviously cut across my other guests stay which worried me a bit so I contacted them immediately and explained the situation. They were not happy but I agreed to help them find another caravan, although difficult due to the holiday.
They had a disabled child and a nanny with them. I tried to get them alternative accomodation but they said that the child was getting upset at the thought of moving to another caravan so I tried to get accomodation for the other family. The cheapest quotes for another caravan I could get was £325.00 and £400.00 which I offered to them and they refused.
They were pestering me with calls and texts asking what I was going to do but I could do no more. I asked the gentleman to call me, and in the call he made veiled threats of solicitor action as he told me he worked in a solicitors in some capacity and did not really want to have to go down that route.
I told him that due to his harassment and veiled threats that I would have nothing more to do with him and refunded his £100 payment.
He has now sent me an email as a letter before action asking me to send my address to serve the letter. Apparently he wants the diffrerence from the £100 he was paying me for the Whitsun, and the £450 he said he eventually paid someone else for their caravan.
Any ideas people?.
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