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Energy supply company claim
Hi. I had a dispute with my previous energy supplier over an unnotified change in tariff and subsequently changed to a different energy provider. One of the additional factors that motivated my change of provider was the almost total lack of communication either by email or phone. Emails were not responded to. Telephone calls went unanswered or after a long wait (at least 20 minutes) an answer machine recorded message would play and ask me to leave a message which I did but no response was ever forthcoming. After 6 months, I have received a notification from the Money Claim court of an outstanding amount plus interest and court fees etc. The details are below:
Received a claim? Yes/No: Yes. Claim received by email on 3rd June 2021
Issue Date: 4th June 2021
Have you Acknowledged the Claim?: Yes and extended 14 days to 7th July 2021
Total Amount Claimed : £165
Claimant’s Name: Symbio Energy Ltd
Solicitors Firm:
Original Creditor:
Original Debt (eg. Credit card/Loan/Overdraft) : Energy bill of £64
Particulars of Claim: ( Please type out in full excluding names/account numbers/exact amounts ): The claimant is an electricity company in United Kingdom. The claimant states that the defendant entered into a contract with the claimant on 14/07 /2020 to supply electricity to the defendant’s property. The supply of electricity to the defendant started on 14/07/2020 and continues. The claimant states that the defendant never paid his electricity used from the 9 /11/2020 . The invoice contains the total outstanding amount of £64 and includes any outstanding balances. In lights to the above stated the claimant claims the sum of £64 plus interests and costs.
Is the debt Statute Barred (have you had any contact with the creditor or claimant over the last 6 years?): No
List any letters you have sent (eg: CCA/ CPR ):
Any Other Information or Background Details: After receiving no response to emails or telephone calls regarding a change in my energy tariff that was not notified, I used the "Resolver" website to start a process of escalation up to the Ombudsman. During this time, I initiated a change of energy supplier and it was at this point that I received my first communication from Symbio Energy asking me to confirm that I had initiated the request. I acknowledged and asked them to only communicate with me through the unique email address provided through the "Resolver" website.
The only other communication was an email with my final bill before the change of supplier. However, I requested that they amend the bill to reflect the original tariff I had been on. There was no response and no further communication from the company. This was in December 2020. The next communication was the Money Claim email from the county court on 3rd June 2021.
Received a claim? Yes/No: Yes. Claim received by email on 3rd June 2021
Issue Date: 4th June 2021
Have you Acknowledged the Claim?: Yes and extended 14 days to 7th July 2021
Total Amount Claimed : £165
Claimant’s Name: Symbio Energy Ltd
Solicitors Firm:
Original Creditor:
Original Debt (eg. Credit card/Loan/Overdraft) : Energy bill of £64
Particulars of Claim: ( Please type out in full excluding names/account numbers/exact amounts ): The claimant is an electricity company in United Kingdom. The claimant states that the defendant entered into a contract with the claimant on 14/07 /2020 to supply electricity to the defendant’s property. The supply of electricity to the defendant started on 14/07/2020 and continues. The claimant states that the defendant never paid his electricity used from the 9 /11/2020 . The invoice contains the total outstanding amount of £64 and includes any outstanding balances. In lights to the above stated the claimant claims the sum of £64 plus interests and costs.
Is the debt Statute Barred (have you had any contact with the creditor or claimant over the last 6 years?): No
List any letters you have sent (eg: CCA/ CPR ):
Any Other Information or Background Details: After receiving no response to emails or telephone calls regarding a change in my energy tariff that was not notified, I used the "Resolver" website to start a process of escalation up to the Ombudsman. During this time, I initiated a change of energy supplier and it was at this point that I received my first communication from Symbio Energy asking me to confirm that I had initiated the request. I acknowledged and asked them to only communicate with me through the unique email address provided through the "Resolver" website.
The only other communication was an email with my final bill before the change of supplier. However, I requested that they amend the bill to reflect the original tariff I had been on. There was no response and no further communication from the company. This was in December 2020. The next communication was the Money Claim email from the county court on 3rd June 2021.
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