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Hi, I purchased a 2020 model kia sportage from a dealer in December 2020, car had 600ish miles on it. £4000 deposit and £400 a month under HP. In January they had rang as a curiosity call to see how the car was going. I had noticed a rattling noise in the car and the boot wasn't opening fully on occasion so they booked me in for repair in February. I had to cancel that appointment as I was snowed in, this was postponed until the end of February.
Summary of events:
24th Feb 2021 - 2 warning lights appeared, auto stop for ISG system indicator and Malfunction (engine Malfunction) indicator light. Both came on after high revs while overtaking, went when car was turned off.
25th Feb: booked into garage with growling noise and boot not opening fully, on route to garage both lights came on again when using high revs and this time a loss of power, Shelbourne Motors informed of this but no fault shown, said they would book in for boot repair and a recall of crankshaft.
26th Feb: lights came on, powered off car and only engine light remained on constant. Rang garage again and was informed it was a fault with a sensor and they would fix it when in repairing the boot on the 1st. Told car is OK to drive and covered under warranty.
1st March: dropped off car, lights still on, told it is now a fuel injector. Left car to get boot and recall fixed and the new light issue.
4th March: rang to check progress, now said fuel pump instead of injectors, could be back early next week.
9th March: fuel pump arrived, should be ready wed/Thu.
12th March: rang again as no contact from dealer, told fuel pump replaced and still an issue.
15th March: now told fuel rail and injectors, awaiting parts and could be next week.
I then switched to email to try and get documented correspondence but still difficult as i asked for lists of faults and parts replaced and they weren't very forecoming.
I sent an email stating if the car was returned and any fault occurred I would be rejecting it:
"I would also like to take this opportunity to inform you that in accordance with the Consumer Rights Act 2015 as the car has been purchased less than 6 months ago, when returned to me should any fault occur with the car I will be rejecting the vehicle and handing it back to yourselves for a refund."
Car was returned on 22nd April 2021, almost 8 weeks after giving them my car they returned it, never actually said what finally solved the problem. Last thing they were doing was replacing fuel injectors again as they thought one they replaced was faulty still.
On 22nd of April I had a cancer diagnosis in my family so my follow up on getting a list of parts and faults shown had went out of my head. I had thought the car was making a weird noise again but didn't pass much remarks as my head was elsewhere. Yesterday 13th the car started a flapping noise and power loss, similar to before but no light. Rang the garage at 8.30 am to inform them of this and was going to take another dive to see what way it was today. Noise much louder and engine light on, same as before, opened bonnet and small amount of smoke or steam coming from engine. Contacted garage and said I was rejecting the car, they recommended contacting kia assist to organise a car and to get my car to them. Car is now with garage. Contacted them as service manager was to talk to sales manager about car rejection. I had also contavted kia finance with regard this and they said of garage refused then they would step in. Currently don't have a replacement car as I specifically need a jeep with electric seats ad I've discs out in my back and spent a long time finding car that suited, they don't have one that suits. Garage seem reluctant to accept rejection, I've given the garage until 11am tomorrow to find out what this new fault is. Garage is saying if it's a different fault then I can't reject it... is this true?
I'm basically looking to know what is the process of car rejecting, where do I stand, what should I do to ensure the best outcome? Any advice or guide to would really be appreciated. Hope this makes sense, if you need more info just let me know.
Regards Irene
Summary of events:
24th Feb 2021 - 2 warning lights appeared, auto stop for ISG system indicator and Malfunction (engine Malfunction) indicator light. Both came on after high revs while overtaking, went when car was turned off.
25th Feb: booked into garage with growling noise and boot not opening fully, on route to garage both lights came on again when using high revs and this time a loss of power, Shelbourne Motors informed of this but no fault shown, said they would book in for boot repair and a recall of crankshaft.
26th Feb: lights came on, powered off car and only engine light remained on constant. Rang garage again and was informed it was a fault with a sensor and they would fix it when in repairing the boot on the 1st. Told car is OK to drive and covered under warranty.
1st March: dropped off car, lights still on, told it is now a fuel injector. Left car to get boot and recall fixed and the new light issue.
4th March: rang to check progress, now said fuel pump instead of injectors, could be back early next week.
9th March: fuel pump arrived, should be ready wed/Thu.
12th March: rang again as no contact from dealer, told fuel pump replaced and still an issue.
15th March: now told fuel rail and injectors, awaiting parts and could be next week.
I then switched to email to try and get documented correspondence but still difficult as i asked for lists of faults and parts replaced and they weren't very forecoming.
I sent an email stating if the car was returned and any fault occurred I would be rejecting it:
"I would also like to take this opportunity to inform you that in accordance with the Consumer Rights Act 2015 as the car has been purchased less than 6 months ago, when returned to me should any fault occur with the car I will be rejecting the vehicle and handing it back to yourselves for a refund."
Car was returned on 22nd April 2021, almost 8 weeks after giving them my car they returned it, never actually said what finally solved the problem. Last thing they were doing was replacing fuel injectors again as they thought one they replaced was faulty still.
On 22nd of April I had a cancer diagnosis in my family so my follow up on getting a list of parts and faults shown had went out of my head. I had thought the car was making a weird noise again but didn't pass much remarks as my head was elsewhere. Yesterday 13th the car started a flapping noise and power loss, similar to before but no light. Rang the garage at 8.30 am to inform them of this and was going to take another dive to see what way it was today. Noise much louder and engine light on, same as before, opened bonnet and small amount of smoke or steam coming from engine. Contacted garage and said I was rejecting the car, they recommended contacting kia assist to organise a car and to get my car to them. Car is now with garage. Contacted them as service manager was to talk to sales manager about car rejection. I had also contavted kia finance with regard this and they said of garage refused then they would step in. Currently don't have a replacement car as I specifically need a jeep with electric seats ad I've discs out in my back and spent a long time finding car that suited, they don't have one that suits. Garage seem reluctant to accept rejection, I've given the garage until 11am tomorrow to find out what this new fault is. Garage is saying if it's a different fault then I can't reject it... is this true?
I'm basically looking to know what is the process of car rejecting, where do I stand, what should I do to ensure the best outcome? Any advice or guide to would really be appreciated. Hope this makes sense, if you need more info just let me know.
Regards Irene
) I'll follow up tomorrow pm if no one else jumps in
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