Digging in the heels after ombudsman decision in my favour

[Mrsmoney]

Hello, please excuse my ignorance on how and where to post on this fab site.
my first post and I’m jumping right in with a communications complaint that has been going on since last April. I wasn’t happy with the company’s dealing with my account, miscommunication, badly advised, shouted at on the phone by an advisor, inaccurate marks on my credit file, the list is endless.

Anyway, fast forward to the ombudsman’s decision. Ruled in my favour. Company challenged it. The ombudsman reviewed and stool to original ring in my favour. And gave the company the correct amount of time to present me with the compensation and apology letter ... (far less than I would’ve been happy with but accepted and respected the ombudsman’s decision) ... that time scale has now passed.

ive had notification that the ombudsman are aware that the company has not complied, my question is... what happens now? I’ve been told to wait, but how long ? And what if the company actually do not comply ?

it’s more than financial fir me now. It’s a matter of principle... I’ve had to fight them every step and they are refusing to admit their wrong doings even though they stated that they were in the wrong in their deadlock letter!

I wasn’t happy with their offer so went to ombudsman, at which point another complaints manager lowered the offer and said that the first offer had been too high!!

I would not have believed this possible if I’d not lived through it

thanks for bearing with me... all advice welcome

[pt2537]

Hi there

An ombudsman ruling is no different to a Court order, in fact an ombudsman ruling can be enforced via the Courts if the company refuses to accept it.

[Mrsmoney]

Hi thankyou for the reply.

How long can the company avoid abiding before anything else happens? They had been given until the 9th of March to get it resolved but they are still ignoring the ombudsman. It’s interesting to see how far along this could get and will I be compensated higher because of the wait?

I only accepted the ombudsman decision because I felt that was the decent thing to do but I do feel that the stress and amount of time chasing to rectify their mistakes has been going on for way to long. My amount is less than 200 pounds which the company can easily afford, but they simply refuse to admit that they were in the wrong, even though they have already stated so.

thanks