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Hello everyone first time posting.
Hoping somebody could point me in the right direction.
My brother in law rented out a storage unit and due to being signed off work was unable to pay 1 months invoice but he did contact the company to explain.
Agreement was made to make the payment the following month which he failed to do as he was struggling financially and focused on keeping his home going and in this time his phone got cut off.
He has recently been reconnected and had recieved 2 emails from the company stating they had arranged for removals of goods and another saying goods had been removed. Obviously he knows he was in breach as he did not keep up payments. But the only correspondence from the company was through email and phone which was unsuccessful due to his phone being cut off. No letters to his home address.
I contacted them today on his behalf to be told that actually his goods were removed yesterday yet the email stated on the 18/12/20 they had been disposed of I asked why the email was sent if this was not the case and he said to encourage the customer to make contact yet to me I would see it that the goods were gone so no need to contact just await final invoice.
I asked as they were removed yesterday could we have some information to where so maybe we could get some sentimental items back. The man was very rude stated everything was rubbish but then said there were 3 things left in the unit.
I requested the final invoice and breakdown of all costs so it could be paid. The owner told me to email him detailing our telephone call and to request the invoice. He emailed back stating he will not respond any further unless it was down the legal route and our solicitor has to contact him ? All we want is the invoice so my brother in law can pay up. Now he is refusing any form of contact. Is this because he sent an email claiming the goods had been disposed off when they had not the fact he said he disposed of everything yet kept a few items incase my brother in law made contact. We are so confused on what to do.
hope this makes sense.
Thank you
Hoping somebody could point me in the right direction.
My brother in law rented out a storage unit and due to being signed off work was unable to pay 1 months invoice but he did contact the company to explain.
Agreement was made to make the payment the following month which he failed to do as he was struggling financially and focused on keeping his home going and in this time his phone got cut off.
He has recently been reconnected and had recieved 2 emails from the company stating they had arranged for removals of goods and another saying goods had been removed. Obviously he knows he was in breach as he did not keep up payments. But the only correspondence from the company was through email and phone which was unsuccessful due to his phone being cut off. No letters to his home address.
I contacted them today on his behalf to be told that actually his goods were removed yesterday yet the email stated on the 18/12/20 they had been disposed of I asked why the email was sent if this was not the case and he said to encourage the customer to make contact yet to me I would see it that the goods were gone so no need to contact just await final invoice.
I asked as they were removed yesterday could we have some information to where so maybe we could get some sentimental items back. The man was very rude stated everything was rubbish but then said there were 3 things left in the unit.
I requested the final invoice and breakdown of all costs so it could be paid. The owner told me to email him detailing our telephone call and to request the invoice. He emailed back stating he will not respond any further unless it was down the legal route and our solicitor has to contact him ? All we want is the invoice so my brother in law can pay up. Now he is refusing any form of contact. Is this because he sent an email claiming the goods had been disposed off when they had not the fact he said he disposed of everything yet kept a few items incase my brother in law made contact. We are so confused on what to do.
hope this makes sense.
Thank you
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