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Hi all!
Hope you can help.
Having some issues with a product I bought from Netgear. I've had it for about 6 months and ran into some issues with it completely not working. Have been on the phone with the company for over 45 minutes diagnosing it as a software issue. They then said I would need to renew my "phone warranty" which had expired at £100 for the year if I wanted to speak to someone technical.
Having said that, I still have a hardware warranty that they offer on their products but they wont replace it as "it isn't a hardware issue" e.g. broken.
In my eyes, the product is defective and needs replacing as it isn't fit for use. What are my consumer rights in this instance?
Many thanks!
Hope you can help.
Having some issues with a product I bought from Netgear. I've had it for about 6 months and ran into some issues with it completely not working. Have been on the phone with the company for over 45 minutes diagnosing it as a software issue. They then said I would need to renew my "phone warranty" which had expired at £100 for the year if I wanted to speak to someone technical.
Having said that, I still have a hardware warranty that they offer on their products but they wont replace it as "it isn't a hardware issue" e.g. broken.
In my eyes, the product is defective and needs replacing as it isn't fit for use. What are my consumer rights in this instance?
Many thanks!
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