manjit

[manjit]

hello , high street bank ,with held my money ,when i ask the reason ,they told me 2 years ago you apply for a loan and you did not took the loan ,but there is charges needs to pay ,,then i complaint to bank you did not given me loan then why the charges and that argument was settled in 2018 ,now i deposit the money you hold it ,this is unfair ,i need that money to pay for my credit cards ,manager do not reply ,any one can guide me how to write another letter ,what wording i should use ,please

[MIKE770]

where do you live ? no detail as to what bank? when/where and lacks information to advise?

[manjit]

where do you live ? no detail as to what bank? when/where and lacks information to advise?

thanks for your reply i live in southall ub24ns bank is bank of baroda . loan i apply in jdec2017.jan2018 ,which loan was never granted but bank manager tricked me to deposit money to keep account healthy for crdit score in case i need loan again , but manager he blocked that money now ,

[des8]

Have you exhausted the complaints process? Complaint Handling Process | Bank of Baroda (UK) Limited

[manjit]

Thanks for your reply yes i did written complaint ,also phone about 8 times ,no one replying ,not sure why .

[des8]

So if you are not satisfied with the bank's response you can complain to the Financial Ombudsman Service How to complain (financial-ombudsman.org.uk)

[manjit]

So if you are not satisfied with the bank's response you can complain to the Financial Ombudsman Service How to complain (financial-ombudsman.org.uk)

Thanks very valuable information for me .thanks again