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Hi guys
after having a look on other threads I’m after some help of what seems to be hard hitting charges!
I spent a chunk of money getting the 2 smart cars detailed, wheels refurbished and ready for inspection & collection by DeFleet
this was during early lockdown, may I think.
Looking at the cost sheet for items not done, I agreed to a couple of things to be charged for as it was impossible to get certain things done as a, garages were not open or b, too busy to fit in ( had a few days to do this after very short notice from BCA who originally said they couldn’t come)
car one, needed just some logo graphics removing at a charge of £50 which I signed the form for
car two same £50 graphics removal fee plus a couple of deep scratches which was £295... bit excessive but what can you do?
the invoices came back totalling £1500 + so was gobsmacked obviously!
some items included not having the V5 present, parcel shelf and lots of other damage!
I called and said there was a mistake and they took off the V5 fees and the parcel shelf.
this was still over a £1000 so I said I won’t be paying more than what was agreed and inspected on collection day
they then sent a video with the car being walked around with damage, which was not shown on the inspection
which included damage under the graphics on the glass .
I said this must have occurred after collecting the cars as they were sign written brand new, plus the vehicles had been driven away so god knows what damage could have happened
Both cars were picked up by different employees on different days, both took around an hour to do the inspection and one even commented how new one of the cars looked!
I agree to pay the fees I agreed on the day but feel MBFS are taking the proverbial and making money for nothing, threatening to send recovery agents / collection agency
whilst I’m annoyed I couldn’t get the work done on one of the cars due to the pandemic and couple of days notice, I thought £500 for both cars maximum was a hit I needed to take, on top of the other work I had done prior to collection.
the cars contract were/are in my LTD company name, ( tiny company but still LTD)
Obviously want to defend the outrageous costs especially as they made mistakes, but also don’t want any ccj or bad credit if things go pear shaped..
MBFS said go to the ombudsman, which I feel is no good, but wondering if
1 legally do I need to pay?
2 Can they just invoice more than what was agreed on inspection ?
3 if I paid what they originally said on inspection/what I agreed can they still force people to pay?
it appears to me they charge what they like, even after inspections, plus fair wear and tear is not driving your car in the real world as even scratches that are within tolerances get called a bumper replacement!
Covid has killed my business virtually and now this... what advice can you give please
thanks in advance
after having a look on other threads I’m after some help of what seems to be hard hitting charges!
I spent a chunk of money getting the 2 smart cars detailed, wheels refurbished and ready for inspection & collection by DeFleet
this was during early lockdown, may I think.
Looking at the cost sheet for items not done, I agreed to a couple of things to be charged for as it was impossible to get certain things done as a, garages were not open or b, too busy to fit in ( had a few days to do this after very short notice from BCA who originally said they couldn’t come)
car one, needed just some logo graphics removing at a charge of £50 which I signed the form for
car two same £50 graphics removal fee plus a couple of deep scratches which was £295... bit excessive but what can you do?
the invoices came back totalling £1500 + so was gobsmacked obviously!
some items included not having the V5 present, parcel shelf and lots of other damage!
I called and said there was a mistake and they took off the V5 fees and the parcel shelf.
this was still over a £1000 so I said I won’t be paying more than what was agreed and inspected on collection day
they then sent a video with the car being walked around with damage, which was not shown on the inspection
which included damage under the graphics on the glass .
I said this must have occurred after collecting the cars as they were sign written brand new, plus the vehicles had been driven away so god knows what damage could have happened
Both cars were picked up by different employees on different days, both took around an hour to do the inspection and one even commented how new one of the cars looked!
I agree to pay the fees I agreed on the day but feel MBFS are taking the proverbial and making money for nothing, threatening to send recovery agents / collection agency
whilst I’m annoyed I couldn’t get the work done on one of the cars due to the pandemic and couple of days notice, I thought £500 for both cars maximum was a hit I needed to take, on top of the other work I had done prior to collection.
the cars contract were/are in my LTD company name, ( tiny company but still LTD)
Obviously want to defend the outrageous costs especially as they made mistakes, but also don’t want any ccj or bad credit if things go pear shaped..
MBFS said go to the ombudsman, which I feel is no good, but wondering if
1 legally do I need to pay?
2 Can they just invoice more than what was agreed on inspection ?
3 if I paid what they originally said on inspection/what I agreed can they still force people to pay?
it appears to me they charge what they like, even after inspections, plus fair wear and tear is not driving your car in the real world as even scratches that are within tolerances get called a bumper replacement!
Covid has killed my business virtually and now this... what advice can you give please
thanks in advance
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