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Hi,
I purchased an item from a well known second hand goods retail website, whom I paid directly.
I haven’t received said item, the courier has failed to provide proof of delivery.
The website where I purchased the item from I have a complaints procedure which I have followed.
The store that owns the particular item which I purchased, is a franchise.
I received correspondence from the management of the store, explaining that they would not refund me because they believe the item to be delivered.
I contest this, and as such have taken a court claim up with the retail website.
The company claims that all stores are franchise owned and therefore they are not the defendant, the franchise owner is. However, I paid the named website directly, on my bank statement it says it was paid to them too, not the franchise owner.
As far as I’m concerned, I purchased the item through the website, and my claim is with the large retail company, not the individual store owner.
This is their defence in county court, of course I don’t want to proceed with this if they are not liable, however is this just their way to squeeze out of it and hope I close it?
I purchased an item from a well known second hand goods retail website, whom I paid directly.
I haven’t received said item, the courier has failed to provide proof of delivery.
The website where I purchased the item from I have a complaints procedure which I have followed.
The store that owns the particular item which I purchased, is a franchise.
I received correspondence from the management of the store, explaining that they would not refund me because they believe the item to be delivered.
I contest this, and as such have taken a court claim up with the retail website.
The company claims that all stores are franchise owned and therefore they are not the defendant, the franchise owner is. However, I paid the named website directly, on my bank statement it says it was paid to them too, not the franchise owner.
As far as I’m concerned, I purchased the item through the website, and my claim is with the large retail company, not the individual store owner.
This is their defence in county court, of course I don’t want to proceed with this if they are not liable, however is this just their way to squeeze out of it and hope I close it?
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