Tweet
Hi all, advice on how best to proceed would be greatly appreciated.
I bought a car that was delivered in mid August from an independent trading garage. The ad said that it drove superb with no expense spared on maintenance. When it was delivered I took a video showing it having two faults registered on the dash computer. One saying engine service required, and one for the park assist.
I drove the car and it seemed mostly okay except I noticed it would not rev the whole way and would occasionally go into 'limp mode'. I drove the car for around 500 miles and booked it into a local dealer for service and diagnosis of the listed faults. Due to Covid they could not fit me in until the 23rd. I rang the dealer about the fault and told him I thought it might be a boost leak from one of the pipes leading to the turbo causing the lack of performance. I also told him about the parking sensor and said if he was willing to stump the cost for the parking sensor, I would sort out the boost leak. He has sent me a cheque for the parking sensor cost.
Since then, the car performed worse and worse until today on a relatively short trip it dumped a load of smoke and died on the road. Obviously I am livid having paid £5k for a car that is clearly faulty. The mechanic who picked it up thinks it is not a boost leak but an entire turbo failure. His advice was to return it. I'm going to call the dealer here, but what is my best course of action for ensuring I get my money back here? Specifically:
Do I go the Consumer Rights Act route saying as I have a video showing it was faulty on delivery?
Do I go the Section 75 route given I paid by CC?
What is the correct order in which to proceed? The right to reject will expire in mid-September.
Please help.
I bought a car that was delivered in mid August from an independent trading garage. The ad said that it drove superb with no expense spared on maintenance. When it was delivered I took a video showing it having two faults registered on the dash computer. One saying engine service required, and one for the park assist.
I drove the car and it seemed mostly okay except I noticed it would not rev the whole way and would occasionally go into 'limp mode'. I drove the car for around 500 miles and booked it into a local dealer for service and diagnosis of the listed faults. Due to Covid they could not fit me in until the 23rd. I rang the dealer about the fault and told him I thought it might be a boost leak from one of the pipes leading to the turbo causing the lack of performance. I also told him about the parking sensor and said if he was willing to stump the cost for the parking sensor, I would sort out the boost leak. He has sent me a cheque for the parking sensor cost.
Since then, the car performed worse and worse until today on a relatively short trip it dumped a load of smoke and died on the road. Obviously I am livid having paid £5k for a car that is clearly faulty. The mechanic who picked it up thinks it is not a boost leak but an entire turbo failure. His advice was to return it. I'm going to call the dealer here, but what is my best course of action for ensuring I get my money back here? Specifically:
Do I go the Consumer Rights Act route saying as I have a video showing it was faulty on delivery?
Do I go the Section 75 route given I paid by CC?
What is the correct order in which to proceed? The right to reject will expire in mid-September.
Please help.
Comment