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I’ll try to keep this short but summarise the situation
We purchased a static caravan which once occupied we found to have a series of a faults including a major issue with the floor.
After weeks of back and forth with the company, whilst they looked for replacements, tried to make us pay more to upgraded they finally agreed to refund monies back to us (as well as giving our old static caravan back that we’d part exchanged as part of the deal)
We handed the faulty caravan back and given the keys back to the site manager, who has now completely washed her hands of it. The head office for the company who is meant to be handling the refund will not engage in conversation with us or confirm when we will get a refund back.
The total sale was £32,000. The transaction was made up of £20k cash and £12k in a part exchange static
I have the part exchange caravan back as my property however it's the £20K cash that I'm struggling to get back. As part of the £20K was paid on my barclaycard could I claim under section 75, or would the fact that the total value of £32K which includes the value of the part exchange go against me?
Thanks
We purchased a static caravan which once occupied we found to have a series of a faults including a major issue with the floor.
After weeks of back and forth with the company, whilst they looked for replacements, tried to make us pay more to upgraded they finally agreed to refund monies back to us (as well as giving our old static caravan back that we’d part exchanged as part of the deal)
We handed the faulty caravan back and given the keys back to the site manager, who has now completely washed her hands of it. The head office for the company who is meant to be handling the refund will not engage in conversation with us or confirm when we will get a refund back.
The total sale was £32,000. The transaction was made up of £20k cash and £12k in a part exchange static
I have the part exchange caravan back as my property however it's the £20K cash that I'm struggling to get back. As part of the £20K was paid on my barclaycard could I claim under section 75, or would the fact that the total value of £32K which includes the value of the part exchange go against me?
Thanks
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