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My taxi was booked in for an egr valve change. The garage got half way through and told us to take it away to have the egr valve coded to the ECU. Told the garage to finish the job as they took it on.
owner of said garage said was not an egr issue was wiring. Gave us the option to put old part back on or leave new and we get an auto mechanic. He said he had taken car to a friend at another garage and they couldn't fix it.
I said leave new part on I would find an auto mechanic.
Two hours later I recieve a message saying the new egr valve had dry socket and that they had soldered it back together and the car was now working. The egr valve was a £400 genuine part, brand new. We were not asked it we wanted this fixed. The warranty now being void.
we took the car back and put it up on my partners boss ramp after collecting. There is oil coming from a metal pipe that attaches to the turbo. (That was removed to fit valve)
trying now to find a garage to repair the car as I do not want them near my car again. I also think they had a chance to right their error when they decided to fix the egr valve as car wasnt running.
what are my rights?
owner of said garage said was not an egr issue was wiring. Gave us the option to put old part back on or leave new and we get an auto mechanic. He said he had taken car to a friend at another garage and they couldn't fix it.
I said leave new part on I would find an auto mechanic.
Two hours later I recieve a message saying the new egr valve had dry socket and that they had soldered it back together and the car was now working. The egr valve was a £400 genuine part, brand new. We were not asked it we wanted this fixed. The warranty now being void.
we took the car back and put it up on my partners boss ramp after collecting. There is oil coming from a metal pipe that attaches to the turbo. (That was removed to fit valve)
trying now to find a garage to repair the car as I do not want them near my car again. I also think they had a chance to right their error when they decided to fix the egr valve as car wasnt running.
what are my rights?
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