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Recently I got a bit of money and decided to split it over some debts. *One of these was QDR who were acting on behalf of Lantern for a pay day loan. *I emailed them a template I’d found online, made a very low F&F offer. *They came back with a counter offer, which I accepted. *They confirmed how to pay and reference etc, and I transferred it. *Emailing again to confirm this, and thought no more of it. *This was the end of May.
I then received 2 letters last week from QDR chasing the debt. *So I emailed again, asking why and forwarding in the email trail and a screenshot of the payment coming from my account.
This evening, I’ve received an email from them telling me I owe xxx amount still on my account! * They’ve stated I made a payment - which isn’t the amount I even paid - and the balance. *I’m hoping this is just someone not inputting a current number or something and looking at the wrong account, but it’s got me so wound up! *If they are playing silly buggers, who would I complain or report it to? *Any advice would be much appreciate.....*Paula
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I then received 2 letters last week from QDR chasing the debt. *So I emailed again, asking why and forwarding in the email trail and a screenshot of the payment coming from my account.
This evening, I’ve received an email from them telling me I owe xxx amount still on my account! * They’ve stated I made a payment - which isn’t the amount I even paid - and the balance. *I’m hoping this is just someone not inputting a current number or something and looking at the wrong account, but it’s got me so wound up! *If they are playing silly buggers, who would I complain or report it to? *Any advice would be much appreciate.....*Paula
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