Tweet
Company wrongly used my bank details to set up a direct debit - for someone else!
In 2019 i purchased a car on Finance.
Cut to this year, on Friday i checked my bank (as i always do) and saw a first payment for a direct debit going out that i did not recognize, i googled the company and it was a car service plan company - i do not have a car service plan and had my car serviced 3 months ago which i paid for in full by myself.
I rang the company up and asked them about it, they couldn't find my details (i didn't have anything to do with them so they wouldn't) and i gave them the refence number listed on my bank direct debit.
They then came back to me and said the company where i had gotten my car from had incorrectly used my bank account and sort code to set up a plan for another customer - now i am not sure how this would happen, how on earth can you enter my details instead of someone else's?
i then rang the bank to cancel the direct debit but also asked for a copy of the direct debit mandate (still waiting for in the post) as i hadn't signed it and wanted to know if the names/signature matched as when on the phone to the bank they wouldn't really give me any details.
I haven't gotten in touch with the company as of yet as i was waiting for the mandate to come through but what is my best approach on this?
Many thanks
Cut to this year, on Friday i checked my bank (as i always do) and saw a first payment for a direct debit going out that i did not recognize, i googled the company and it was a car service plan company - i do not have a car service plan and had my car serviced 3 months ago which i paid for in full by myself.
I rang the company up and asked them about it, they couldn't find my details (i didn't have anything to do with them so they wouldn't) and i gave them the refence number listed on my bank direct debit.
They then came back to me and said the company where i had gotten my car from had incorrectly used my bank account and sort code to set up a plan for another customer - now i am not sure how this would happen, how on earth can you enter my details instead of someone else's?
i then rang the bank to cancel the direct debit but also asked for a copy of the direct debit mandate (still waiting for in the post) as i hadn't signed it and wanted to know if the names/signature matched as when on the phone to the bank they wouldn't really give me any details.
I haven't gotten in touch with the company as of yet as i was waiting for the mandate to come through but what is my best approach on this?
Many thanks
Comment