Waitrose questioning payment at self checkout

[George123]

Hello Legal Beagles community, i am new to this site so hopefully you will be able to help ? I visited my local Waitrose as I do for shopping regularly. I went to pay at the self service checkout, first my lunch (sandwich and diet cola) as I can expense this through my job and then my home shopping. As I paid for the lunch a lady questioned why I am not paying for the rest, I explained it is separate. In order to get her to stop questioning me I said i”I got it separately” and then explained I need to show it differently to the other stuff. I therefore proceeded and she watched my every scan for my home items as she obviously thought I was suspicious. At the end she she said “you said you got this but you are now scanning....I thought so” with a smile. I tried to explain to her why it needs to be separate. I then paid, for my receipt and left. As I was leaving the store I saw she went to go to the main desk at the entrance and then next thing I heard a call for the store manager to come. But I’m not sure that was for me as she didn’t ask me to wait or anything so I waited a minute looking at the magazines so if a manager came I didn’t seem to be running. As no one seemed to come and I wasn’t asked to stay, I just left.*
ive never had anyone question me this away and at the end with the smirk and what she said it’s obvious that she thought I was trying to pull a fast one for £35 shopping.*

1). should I be at all worried?
2). do you think it’s ok to re visit the store as I always do?
3). next time is it better to avoid the self checkout and just pay at the tills (with people serving) to avoid this kind of suspicion etc?
4). do you think I will be on a special list now of “watched customers” next time I walk into the store ?

any other advice or anything I should be weary of etc? This would be greatly appreciated*

thank you community for advice and guidance*

[George123]

Any advice would be greatly appreciated.

[satsuma]

hello, she sounds like a nosey person who should be more concerned with "helping customers" than "being nosey", could have also departed to the desk to engage in "more not doing work" (in my local supermarket; you don't get scrutinised as you did (for no reason) BUT the staff are supposed to stay at their relative "stations" and not dissapear elsewhere (- nice of her to abandon the checkouts like that... (as sarcasm))

i am being a little bit facetious towards her because you did nothing wrong and have nothing to worry about (she probably didn't understand the concept of compartmentalising shopping) and also stick to the self service stations, because you have nothing to worry about (some people just get off at throwing their percieved "weight" around.).

kind regards.

[Celestine]

1). should I be at all worried? No
2). do you think it’s ok to re visit the store as I always do? Yes
3). next time is it better to avoid the self checkout and just pay at the tills (with people serving) to avoid this kind of suspicion etc? Probably wise if using the self check outs make you feel anxious.
4). do you think I will be on a special list now of watched customers next time I walk into the store ? Very doubtful and not worth worrying about.

any other advice or anything I should be weary of etc? This would be greatly appreciated Take care, stay safe and don't worry too much XX

thank you community for advice and guidance

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