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Wrong model sent, opened batteries - can I still return for refund?

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  • Wrong model sent, opened batteries - can I still return for refund?

    I ordered a pulse oximeter (yes I know!) - been having some breathing issues - so ordered one of these finger ones. Opened box and batteries ready to try and realised it had a different name on it, went to check box and it is a different make to the one I ordered. I rang company who said probably the same manufacturer, just different label - but when I checked online at different suppliers they are totally different prices. Have I lost my return rights due to opening batteries?
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