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I booked a sports tour through a tour operator (within the UK) back in June 2019. Deposit was paid in July 2019 and we received a booking confirmation and invoice which shows the balance due date of 24th January 2020. I subsequently made some amendments to the accommodations booked, and therefore, received new invoices/confirmations which showed a changed balance due date of 31 January 2020. I didn’t notice the change or the the original date was a week earlier. When we paid the balance on 31st January, I received confirmation that all was fully paid. I had been in continuous contact with the supplier in the weeks leading up to the balance payment, and no mention was made about a possible ‘late’ payment.
Due to the Coronavirus, the tour was subsequently cancelled. The supplier has now refunded the balance, but it stating that as the balance was paid late, we have forfeited the deposit amount.
Their terms and conditions state that balance must be paid no later than the date shown on the confirmation. They have advised me that our contractual ‘balance due date’ was the 24th even though later invoices state the 31st.
can anyone tell me if this is correct?
Due to the Coronavirus, the tour was subsequently cancelled. The supplier has now refunded the balance, but it stating that as the balance was paid late, we have forfeited the deposit amount.
Their terms and conditions state that balance must be paid no later than the date shown on the confirmation. They have advised me that our contractual ‘balance due date’ was the 24th even though later invoices state the 31st.
can anyone tell me if this is correct?
