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Good morning. I hope you can help with a question about a refund under the 14 day cooling off period.
I purchased, over the telephone a weight loss course. The course contained online content and youtube videos. There was also telephone support. I paid £1000 -up front by credit card.
After 7 days, I decied that the course really wasnt for me and that I wanted to cancel and receive a refund. I am happy to pay £100 for the week that I used.
The company is reâusing to give me a refund claiming that digital content falls outside of these regulations. The content is not downloadable, it's an online course.
She has her own Ts and Cs which state a 7 day refund period but this does not include change of mind. are her own Ts and Cs able to supersede the consumer regulations?
I really believe I am entitled to a refund. Am I correct.
I purchased the course on 28th January and sent an email to cancel on 5th Februaty. Everything is documented.
Thanks in advance.
I purchased, over the telephone a weight loss course. The course contained online content and youtube videos. There was also telephone support. I paid £1000 -up front by credit card.
After 7 days, I decied that the course really wasnt for me and that I wanted to cancel and receive a refund. I am happy to pay £100 for the week that I used.
The company is reâusing to give me a refund claiming that digital content falls outside of these regulations. The content is not downloadable, it's an online course.
She has her own Ts and Cs which state a 7 day refund period but this does not include change of mind. are her own Ts and Cs able to supersede the consumer regulations?
I really believe I am entitled to a refund. Am I correct.
I purchased the course on 28th January and sent an email to cancel on 5th Februaty. Everything is documented.
Thanks in advance.
