Anglian Home Improvements

[vbnmu]

Hi Guys,
I wish I had read the reviews before I got involved with them! I'll keep this one brief and post full details in the correct section if someone could point me in the right direction please...
So I had a sales rep over in Nov 19 at which point I signed the agreement. Paid the deposit 2 days later, now Dec 19. Made some changes on the same day and emailed the area manager to confirm prices.
The surveyor came in Jan 20, prices have gone up by £1200 which I cannot afford. Regional manager got in touch and threatening legal action, claiming price from area manager was for original design.
I think I've got a good case since prices were confirmed on email.

Thanks for taking the time to read this.
*

[vbnmu]

Just to add... In my reply to the RM, I have offered either one of these: to pay an extra £500, for them to cancel the contract and send a full refund, for them to fulfil the contract at the prices quoted by the AM or make some adjustments to my design.

[R0b]

Hi,

The very basics of contract law is that if you signed an agreement, those are the terms which you agreed to abide by. So, have you checked the terms and conditions and what does it say about changes to the design?

Also, you said that you emailed the area manager to confirm prices but then say you have a good case because prices were confirmed. Just to be clear, the area manager agreed in writing to the revised prices? Emailing to confirm a change in price is not the same as agreeing a revised price.

If the agreement terms say that changes to the price are required to be signed and agreed in writing then you may have a case depending on whether the terms exclude email as a valid method of varying the agreement. For example, if the terms state that any changes must be entered on a design change form and you decide to change designs by email and confirm revised pricing, then you clearly haven't complied with the terms of the agreement, regardless of whether the area manager agreed to those changes by email.

[vbnmu]

Hi Rob,

The AM agreed to the lower price on email. Although I've read the t&c of the contract, I can't remember if changes have to be agreed through a specific document. I'll have to check that this evening.

In trying to keep the OP short I didn't mention this: Before paying the deposit, I called the AM as there were brickworks included in the agreement,as I wanted to make one of the openings smaller, but had changed my mind and wanted to keep the window size the same (so no brickwork). The AM agreed a price with me on the phone which was lower than on the agreement.
Same day, after paying the deposit, I then emailed him to say I wanted a few design changes (triple glazing in 2 windows instead of double) and enquired if we'd be able to stick to the new lower price. In my email I included bullet points of the exact changes and also sent a scanned copy of the design from the sales rep, with the changes marked in pen.
He replied back that the price was not an issue and the surveyor would make the changes when he came around.

The RM has acknowledged the lower price in his email, but stated that it was for the original design. Does the fact that he acknowledges the lower price mean anything?

Now am not trying to be an arse and I recognise that mistakes happen so if the price quoted on the email is too low for them, I'd be happy for them to just cancel everything. Besides which, I don't feel I can trust them anymore.

Sorry if this post is a bit confusing.

[R0b]

Assuming there is nothing specific in the agreement - based on your posts it doesn't seem like the RM has referred to any specific terms, then I guess it would come down to the interpretation of the exchange of emails and whether there had been an agreement to vary the design and was that the intention of the AM when he replied back to you.

The fact that you attached the modified design document together with the list of changes in email and the surveyor not denying that the price is an issue with the surveyor making changes when he came round, could be inferred as the RM agreeing to your proposed changes.

It's difficult to see how the AM can argue the price was for the original design if you have evidence of the email exchanges that confirm otherwise. Sounds like the RM has made a boo boo and the AM is trying to backtrack.

Subject to anything in the agreement saying otherwise, I would probably agree with you as to your chances of success. If you are confident that you are on solid ground, you could claim that Anglian Home are in repudiatory breach of contract by agreeing to the changes and then trying to renege on what was previously agreed. I suggest you do some research around repudiatory breach of contract as there is some criteria to that you need to comply with in order to effectively terminate the contract.

Other options to explore are breaches under the Consumer Rights Act 2015 by failing to provide the services as agreed, in particular section 50 (link here), section 52 (link here) and your remedies for breach of these implied terms set out in section 54 (click here). Whether it's repudiatory breach or breach of contract under the CRA, just make sure your emails are polite and constructive as they can always be read by a judge if it ends up in court.

[vbnmu]

R0b - Thank you for the advice.

I was waiting for the RM to decide on the way forward since I was quite happy to go with them, until I read all the stories. Should the law be on my side based on the advice given, do I still need to give the RM/Anglian a chance to fulfil the contract at the price agreed with the AM?

Or can I request to cancel the contract?

After reading some of the horror stories about Anglian, am feeling less confident in their ability to properly do the job so am leaning towards cancelling.

I will read the t&c again this evening and report back.

[vbnmu]

Hi Rob, section one of the t&c says: this document is intended to contain all the terms upon which the purchaser agrees to purchase the products described overleaf from the company. Any additional term, condition or verbal agreement should be written down for the purpose of clarity and signed by the purchaser and the company's representative. For the avoidance of doubt, the company will only have a contract with the purchaser once the purchaser has signed the customer purchase order and accepted receipt of the written terms and conditions. Any quotation provided is subject to contract and subject to acceptance of these terms and conditions.

[down trodden]

Hi Guys,
I wish I had read the reviews before I got involved with them! I'll keep this one brief and post full details in the correct section if someone could point me in the right direction please...
So I had a sales rep over in Nov 19 at which point I signed the agreement. Paid the deposit 2 days later, now Dec 19. Made some changes on the same day and emailed the area manager to confirm prices.
The surveyor came in Jan 20, prices have gone up by £1200 which I cannot afford. Regional manager got in touch and threatening legal action, claiming price from area manager was for original design.
I think I've got a good case since prices were confirmed on email.

Thanks for taking the time to read this.
*

Hi keep away from anglian they are Rubbish I had then they have done £16,000 worth of damage to my house by installing windows that are too smale Dont bother going to the G.G.F (glassing and glazing federation) they only protect their own members. If You want any thing I will try and help- I have 3 A4 files on my Problems with anglian They do not tell the truth