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I filed a compliant with Tesco Bank in April 2018 as I found out I had a CIFAS marker placed against me dating back to October 2016.
Tesco delivered a final response and referred me to the Ombudsman, I subsequently complained to the Ombudsman who in January 2020 some 22 months later delivered a final verdict to uphold Tesco banks decision to place a CIFAS marker. Whilst they upheld the decision they made it very clear that Tesco bank did not carry out a fair and clear process and did not meet the strict criteria to satisfy the recording of**information against me with CIFAS.**The ombudsman also went on to say that Tesco bank did not conduct a sufficient investigation. However as they could not establish how the transfer would have been made so they have upheld Tesco decision.
I want to know what my next steps are. I have not been involved in any fraudulent activity of any kind , I never used this account since it opened in 2015 due to security concerns and online access problems which I raised. The first time it was used was when deposits and withdrawals were made on my account.
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Tesco delivered a final response and referred me to the Ombudsman, I subsequently complained to the Ombudsman who in January 2020 some 22 months later delivered a final verdict to uphold Tesco banks decision to place a CIFAS marker. Whilst they upheld the decision they made it very clear that Tesco bank did not carry out a fair and clear process and did not meet the strict criteria to satisfy the recording of**information against me with CIFAS.**The ombudsman also went on to say that Tesco bank did not conduct a sufficient investigation. However as they could not establish how the transfer would have been made so they have upheld Tesco decision.
I want to know what my next steps are. I have not been involved in any fraudulent activity of any kind , I never used this account since it opened in 2015 due to security concerns and online access problems which I raised. The first time it was used was when deposits and withdrawals were made on my account.
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