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Really need some advice. Like others I’ve trolled through a number of threads about voluntary termination. I’ve gone through whole process. The car has gone with no issues.
I havnt signed any documentation throughout whole process.
I’m just currently disputing the charges. Granted the mileage was over and small damage but barely visible, so I’ve got £2500 of charges. I replied with a couple of templates that I’ve cut and amended and added too. But they have basically replied on two occasions just taking me back to section 99 subsection 2 of the contract I signed when getting the vehicle.
My last email was a formal complaint and they just replied referring back to the section 99 subsection 2 and stating the charges would remain and basically ignoring the fact I was making a formal complaint. So now I really am stuck and don’t know what to do.
Could someone please offer some advice.
Thankyou
Below is the last email I received after making my formal complaint.
Thank you for your email.
I refer you to subsection 2 of section 99 which states:
'(2)Termination of an agreement under subsection (1) does not affect any liability under the agreement which has accrued before the termination.'
This would include any excess mileage or damages outside of fair wear and tear.
In regards to the mentioned court case, this was due to wording within the contract specific to that particular finance company and as such does not apply to ourselves.
As such we will not be removing any charges from your Agreement.
Kind Regards,
I havnt signed any documentation throughout whole process.
I’m just currently disputing the charges. Granted the mileage was over and small damage but barely visible, so I’ve got £2500 of charges. I replied with a couple of templates that I’ve cut and amended and added too. But they have basically replied on two occasions just taking me back to section 99 subsection 2 of the contract I signed when getting the vehicle.
My last email was a formal complaint and they just replied referring back to the section 99 subsection 2 and stating the charges would remain and basically ignoring the fact I was making a formal complaint. So now I really am stuck and don’t know what to do.
Could someone please offer some advice.
Thankyou
Below is the last email I received after making my formal complaint.
Thank you for your email.
I refer you to subsection 2 of section 99 which states:
'(2)Termination of an agreement under subsection (1) does not affect any liability under the agreement which has accrued before the termination.'
This would include any excess mileage or damages outside of fair wear and tear.
In regards to the mentioned court case, this was due to wording within the contract specific to that particular finance company and as such does not apply to ourselves.
As such we will not be removing any charges from your Agreement.
Kind Regards,
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