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Hi,
I've recently purchased a Used Land Rover Freelander 2 (2010 Plate) from a dealer (27-05-2019) (It's currently 30-09-2019 as of writing this). I've not been off-road with the vehicle before, but recently we've had really bad weather and I've been on some muddy grass. The instant I went on the wet grass, the wheels naturally started slipping (The freelander 2 has a Haldex coupler which only engages the rear wheels when slippage is discovered), and the rear wheels engaged for a few seconds. Then, I had a warning message on the dash saying "Transmission Fault - Traction reduced" which basically means the Haldex has failed, no more power to the rear wheels in my 4x4, which is a major fault.
I went to the dealer with this information and they basically said too bad, you only had a 3 month warranty. I told them I am aware of my rights under the consumer rights act of 2015 and that the Citizens Advice Burrough specially told me there was a case for them to fix it, but they responded with i'm wrong and that I only have a 3-month warranty. They did, however, say leave the car there and they will take a look anyway, as a favour.
I went back 2 days later, and he said they 'Reset the chip' and 'reset the bulb' (Trying to fob me off with nonsense). I jumped in and saw that the fault was still there. (They just removed the fault code, thanks guys). I asked them where did they get the work done and he refused to tell me. His exact words where "It's none of your business". I responded with the obvious, it's my car, I need to know what you've done, but they refused to tell me. They also refused to write down what they've done. They then essentially threw me out and said they won't respond to me anymore as they don't appreciate being threatened.
I later checked my cars fault codes and the fault is gone (Still appears on the dash though) and the rear wheels still don't engage.
I read on thecarexpert.co.uk this,
"The Act only governs faults that were present when you bought the car, not ones that developed afterwards. That’s what warranties are for."
While technically yes, the fault developed afterwards, the checklist they gave me saying everything they inspected, didn't actually include if the 4x4 works properly. What do I do now?
I've recently purchased a Used Land Rover Freelander 2 (2010 Plate) from a dealer (27-05-2019) (It's currently 30-09-2019 as of writing this). I've not been off-road with the vehicle before, but recently we've had really bad weather and I've been on some muddy grass. The instant I went on the wet grass, the wheels naturally started slipping (The freelander 2 has a Haldex coupler which only engages the rear wheels when slippage is discovered), and the rear wheels engaged for a few seconds. Then, I had a warning message on the dash saying "Transmission Fault - Traction reduced" which basically means the Haldex has failed, no more power to the rear wheels in my 4x4, which is a major fault.
I went to the dealer with this information and they basically said too bad, you only had a 3 month warranty. I told them I am aware of my rights under the consumer rights act of 2015 and that the Citizens Advice Burrough specially told me there was a case for them to fix it, but they responded with i'm wrong and that I only have a 3-month warranty. They did, however, say leave the car there and they will take a look anyway, as a favour.
I went back 2 days later, and he said they 'Reset the chip' and 'reset the bulb' (Trying to fob me off with nonsense). I jumped in and saw that the fault was still there. (They just removed the fault code, thanks guys). I asked them where did they get the work done and he refused to tell me. His exact words where "It's none of your business". I responded with the obvious, it's my car, I need to know what you've done, but they refused to tell me. They also refused to write down what they've done. They then essentially threw me out and said they won't respond to me anymore as they don't appreciate being threatened.
I later checked my cars fault codes and the fault is gone (Still appears on the dash though) and the rear wheels still don't engage.
I read on thecarexpert.co.uk this,
"The Act only governs faults that were present when you bought the car, not ones that developed afterwards. That’s what warranties are for."
While technically yes, the fault developed afterwards, the checklist they gave me saying everything they inspected, didn't actually include if the 4x4 works properly. What do I do now?
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