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My daughter recently purchased a car from a Nissan dealer. She did not view the car personally but as it is only two years old and a demonstration vehicle we assume there can't be much wrong with it! The mileage stated in the advert and in every piece of paperwork is 9789. The car was delivered by trailer on Monday and signed for by her husband. When she got home from work she checked it over and noticed the mileage is actually 16307. She has been in touch with the dealer and they say it was an error and they offered £400 refund. They have now upped this to £700. She cannot use the car (according to Trading Standards) because that would mean she has accepted it. What is her legal position. She would reluctantly accept £1200 as she likes the car and can't see anything else wrong with it but the hassle this has caused is crazy. They sent no paperwork with the vehicle but have now sent an email with copies of paperwork attached. She also had to chase for the new owner slip from the V5 as she needs to get plates for her horse box.
How can she resolve this? Does she have to accept the £700 offer (they have offered a full refund and will collect the vehicle but that doesn't really help!). I have tried Trading Standards but they just say it is up to her. Surely there must be something more?
How can she resolve this? Does she have to accept the £700 offer (they have offered a full refund and will collect the vehicle but that doesn't really help!). I have tried Trading Standards but they just say it is up to her. Surely there must be something more?
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