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Hi,
I’ve recently received a letter from a high court enforcement company regarding an old energy debt. I’ve spoken with the company regarding the debt but would like some advice on the following as I’m confused.
Firstly - The letter states that they are to claim the debt in full, if the debt cannot be paid in full then a payment arrange can be made. On the reverse it also states (and I’ve asked and received email confirmation) that they will only enter into an arrangement once an Agent has visited the property “In order to establish for himself whether payment in full can or cannot be made. If satisfied payment in full cannot be made, he would discuss an arrangement and ask you to enter in to controlled goods agreement.” Obviously this will increase the debt and they will get a fee, Is this right?
Secondly - They compliance fee has had VAT added to it. From what I have seen this is a fixed fee??
Lastly - I have an email from the Creditor to confirm they are happy to proceed with a payment arrange that I’ve proposed so long as it’s paid via the HCE company. As they work on behalf of the creditor surely the have to follow their instruction?
Any my advice would be great.
I’ve recently received a letter from a high court enforcement company regarding an old energy debt. I’ve spoken with the company regarding the debt but would like some advice on the following as I’m confused.
Firstly - The letter states that they are to claim the debt in full, if the debt cannot be paid in full then a payment arrange can be made. On the reverse it also states (and I’ve asked and received email confirmation) that they will only enter into an arrangement once an Agent has visited the property “In order to establish for himself whether payment in full can or cannot be made. If satisfied payment in full cannot be made, he would discuss an arrangement and ask you to enter in to controlled goods agreement.” Obviously this will increase the debt and they will get a fee, Is this right?
Secondly - They compliance fee has had VAT added to it. From what I have seen this is a fixed fee??
Lastly - I have an email from the Creditor to confirm they are happy to proceed with a payment arrange that I’ve proposed so long as it’s paid via the HCE company. As they work on behalf of the creditor surely the have to follow their instruction?
Any my advice would be great.
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