Second LOA

[Darklight]

I didn't see the welcome message asking me to post here first so i have already posted this in a forum so i am very sorry for the duplicate post

Hello everyone il get to the point as fast as I can.

so I signed a LOA with the claims guys and they got back to me that PPI was found on one of my accounts.

the claim guys sent me a Second letter of authority to sign along with a lender questionnaire.

i have not completed these forms and not sent them back to the claim guys still sitting on the desk in front of me.

so the Claim guys are saying the lender is asking for ID now? I haven’t sent them the letter of authority to proceed further so why are the claim guys still continue the work?

i spoke to a manager today and he said they can proceed using the original LOA ?? The original LOA was to check if I had PPI, I was under the impression that the second LOA was for them to proceed with the claim??

am I wrong In thinking with out the lender questionnaire returned and the second letter of authority signed and returned they can’t proceed further ??

i am not saying I want to cancel I just find it cheeky they sent me a letter of authority and are proceeding with out it.

can anyone shed any light on this please ?

also I have ADHD and dyslexia ( full diagnosis ) so I get confused over issues like this specially when reading their very long small print TC’s

[Amethyst]

I think we probably need to see both LOAs to see what the difference is or if it's just a six monthly update. Many lenders require a letter of authority to be renewed every six months. I don't think I've seen a letter of authority just to make an enquiry whether PPI exists they all incorporate doing a claim as well.

[Darklight]

the LOA I have here says it must be signed and dated and returned to them on the letter that companies it says " to submit your claim to the lender , we need to provide them with some specific details around your circumstances at the time the PPI was sold to you and what happened during the actual sale"

under that says 1 letter of authority 2 lender questionnaire says under that important we will issue an LOA and LQ for each policy we locate, therefor you may receive multiple forms. please READ,COMPLETE and RETURN the forms for each policy located.

if you need to see the letters do I just post it here with name , address, account numbers blurred out??

[Darklight]

Just some further information of what's going on, I spoke to a manager on the phone that said he will investigate the matter and passed on my complaint to their compliance team. he said he will get me a full account of the current situation on all claims and a itemised bill for all work carried out for my consideration so I can decide how I would like to proceed.
i have 2 ongoing claims against Barclays and littlewoods, little woods have confirmed there was ppi linked to my account but no confirmation if it was mis sold or not and are requesting ID before they can proceed.
their Finance department has confirmed if a cancellation cost of all ongoing claims would be £48 currently unless a reasonable offer of compensation was offered.

their manager I spoke to I got his name and I noted time and date of conversation and printed off their email to me , it was a very polite and friendly conversation and he has done all he said he would. I am thinking instead of arguing with them about the LOA just to pay the £48 what are your thoughts?