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I recieved a letter from the HMRC to inform me of a £398 overpayment from last year, they infomed me that they would be taking 100% of the overpayment out of my next payment which was due 4 days after i recieved the letter. I called the HMRC to state that i was in no position to lose half of my monthly payment, i was informed that if i couldn't afford the repayment i had to fill in an online form which has a 2 week response time. They have taken the payment and left me in serious financial difficulty. I don't believe they acted lawfully and would like to know if i have grounds to act.
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I should state it was child tax creditsOriginally posted by Guest View Post -
I take it they do what they like...Comment
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In view of the urgency you are probably best of talking to Citizen Advice, as they can contact HMRC by phone for you and possibly arrange time to repay in instalmentsComment
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Theyve taken the money, i'm now behind on rent, council tax, i'm hungry so the kids can eat, i phoned and that was the response i got, you can make an appeal online but it has a 2 week response time and they told me 4 days before i was to get the payment, when they can allow upto 12 months to pay back an overpayment, so why was i singled out.Originally posted by des8 View PostComment
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I'm sorry to hear of your problems.
If CAB haven't been of any use, do use their online complaints procedure (https://www.gov.uk/complain-about-hmrc) and also contact your MP (https://www.parliament.uk/get-involved/contact-your-mp/)
CAB should also be able to help you deal with unpaid bills like rent and council tax, and point you in direction of where to obtain help locallyComment
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