Smashed Car

[CLL1]

Further, and as Ostell suggested, if the disclaimer was presented to your friend after s/he purchased it (thus, after the formation of a contract) it is not a part of the contract as a matter of law - google ‘Olley v Marlborough Court Hotel’ if you wanted to brush up on the principles that seem to relate to your friends situation, and which ought to help in your letter.

There are other legal grounds upon which a challenge might rest, but this principle seems, on the facts we so far know, the most obviously applicable.

[efpom]

If your friend was acting as a consumer then he can unwind the contract whereby the business is required to refund the purchase price and the consumer is also entitled sue for damages per Consumer Protection from Unfair Trading Regulations 2008 as amended by Consumer Protection (Amendment) Regulations 2014.where the only defence is a due diligence defence i.e. despite taking all precautions the damage still occurred.