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Dear Learned Friends,
I wish to get some advice on my current situation.
I purchased a car using CB motor finance, During my time, my work situation changed so that my mileage significantly exceeded the agreed amount.
I then decided to VT my agreement when i had paid over the 50% mark.
This was started pretty much without incidence, having contacted the company over the phone and in writing.
The car was inspected and some minor superficial damage was noted on the inspection - i stupidly signed the hand over document, but having scoured what i signed beforehand it was not clear at all that I would be in any way accepting liability - it was said to me that this was simply a case of a means of handing over the car and formulating a report - in hindsight I wish that i hadnt signed.
Nonetheless, prior to inspection, I made a walk-around video of the car (inside and out) highlighting the excellent and clean condition of the car.
I obviously received notification from CBMF stating that I owed them £3500+ for mileage and excess damage charges. Thankfully, i responded (electronically and in writing) with your excellent template regarding damage and mileage charges, claiming that the agreement had been terminated and that my liability had ended from that effective date, etc, etc.
I heard nothing for a few weeks and then an overdue notice came in (claiming that i had missed a payment on the car). I called up the finance division and informed them that there was an ongoing dispute regarding the agreement and they insisted that i ignore the letter as it had been generated automatically - the person on the end of the phone could see that there was an open dispute on her computer system.
A few more weeks have passed with no correspondence, and I have received a letter headed Notification of Liability and Transfer of Account. The letter states that the 'goods relating to that agreement have now been sold and that the sale proceeds have been credited to your account. Please find below your Notification of Liability'. It goes on to say that collection of my account has been transferred to a debt collection agency (Bluestone Credit Management) and they have given me a breakdown of what i apparently owe (£3700).
Obviously, im a bit worried about this letter, but want to know how next to proceed. I think it a bit heavy handed, given that they have not contacted me at all in response to my previous letter.
Could anyone please advise on what to do next? I was hoping to reply to them and reiterate what the first letter stated (ie; my rights and liability following voluntary termination), but would welcome all thoughts.
Cheers
I wish to get some advice on my current situation.
I purchased a car using CB motor finance, During my time, my work situation changed so that my mileage significantly exceeded the agreed amount.
I then decided to VT my agreement when i had paid over the 50% mark.
This was started pretty much without incidence, having contacted the company over the phone and in writing.
The car was inspected and some minor superficial damage was noted on the inspection - i stupidly signed the hand over document, but having scoured what i signed beforehand it was not clear at all that I would be in any way accepting liability - it was said to me that this was simply a case of a means of handing over the car and formulating a report - in hindsight I wish that i hadnt signed.
Nonetheless, prior to inspection, I made a walk-around video of the car (inside and out) highlighting the excellent and clean condition of the car.
I obviously received notification from CBMF stating that I owed them £3500+ for mileage and excess damage charges. Thankfully, i responded (electronically and in writing) with your excellent template regarding damage and mileage charges, claiming that the agreement had been terminated and that my liability had ended from that effective date, etc, etc.
I heard nothing for a few weeks and then an overdue notice came in (claiming that i had missed a payment on the car). I called up the finance division and informed them that there was an ongoing dispute regarding the agreement and they insisted that i ignore the letter as it had been generated automatically - the person on the end of the phone could see that there was an open dispute on her computer system.
A few more weeks have passed with no correspondence, and I have received a letter headed Notification of Liability and Transfer of Account. The letter states that the 'goods relating to that agreement have now been sold and that the sale proceeds have been credited to your account. Please find below your Notification of Liability'. It goes on to say that collection of my account has been transferred to a debt collection agency (Bluestone Credit Management) and they have given me a breakdown of what i apparently owe (£3700).
Obviously, im a bit worried about this letter, but want to know how next to proceed. I think it a bit heavy handed, given that they have not contacted me at all in response to my previous letter.
Could anyone please advise on what to do next? I was hoping to reply to them and reiterate what the first letter stated (ie; my rights and liability following voluntary termination), but would welcome all thoughts.
Cheers
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