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Hi All,
Yesterday i had the worst experience of my life. I was shopping in canary wharf, waitrose and i used the machines that you scan your stuff alone. I was listening to music, really loud and because i was having many stuff i was really not focused. I paid without even notice the bill and left the store.
A security guard stopped me and said that i didnt pay for the stuff that i got. I said that due to the music i couldnt hear the scanning sound and i was really not focused due to some things happened this day.
So they said that they checked the CCTV and it was obvious that i did it on purpose cause i was looking aroung if anybody saw me. Really, i dont remember any of this, i was just listening music and i was looking how to handle my stuff in the bags cause i had too many.
I didnt complain and gave the bags. They search and 2-3 stuff werent scanned and they said that they will send me a fine from RLP. They kept the products. Nothing was damaged. So they asked for my id but i didnt have one. They wrote my name wrong even if i told them the correct one and my address, plus my age of birth. The guards said that they will not call the police but i cannot go to any store of waitrose again. The worst thing was that, they called canary wharf security which banned me from shopping in the whole area for 6 months. the canary wharf guard asked if the police will come and everybody said no police.
I got a paper from canary wharf saying that i am banned but everything was written wrong...birthdate, name, i spelled 3 time the correct details and they wrote them wrong. The canary wharf guard took a picture of me but the waitrose guard didnt care for that and left. So now i am really pissed about what happened and i want to ask for advices. Firstly i think its way to much that i am banned from canary wharf. i live 5 min away and i have spent in the mall like 10k in the last year shopping. I have a credit rating A in everything and i never delayed a payment even for one day. So, i think that for a misunderstunding like that its not fair what happened. I sent an email to canary wharf management immediatly, saying that the incident was a misunderstanding and i am one very good customer of the mall spending thousands and have the perfect credit rating in every company that i use, so besides waitrose, there is no reason to have a ban for 6 months and they can review that and lift the ban. Also in my email to canary wharf i stated that people can make mistakes by accident and if a store like waitrose charge something wrong or sell a rotten product, it can be an accident and nobody bans them for 6 months.
I dont really care about waitrose cause i think they could handle better the situation. I can spend my money in other stores and dont go there again. You can imagine that i left the store with 5 bags of stuff that i scanned and they banned me for a silly accident. Plus, i learned from that and now in every store i will go to a person to scan my items. never again to the automatic ones..
So i have some questions besides the RLP fine. Is it possible that the police will be called after and i will have to explain what happened? can i get a criinal record? Finally , was it a bad move to send an email to canary wharf management? Do you think that they might call the police to investigate, even if they didnt intent cause i sent this email and state that i was upset with their decision?
thank you in advance
Yesterday i had the worst experience of my life. I was shopping in canary wharf, waitrose and i used the machines that you scan your stuff alone. I was listening to music, really loud and because i was having many stuff i was really not focused. I paid without even notice the bill and left the store.
A security guard stopped me and said that i didnt pay for the stuff that i got. I said that due to the music i couldnt hear the scanning sound and i was really not focused due to some things happened this day.
So they said that they checked the CCTV and it was obvious that i did it on purpose cause i was looking aroung if anybody saw me. Really, i dont remember any of this, i was just listening music and i was looking how to handle my stuff in the bags cause i had too many.
I didnt complain and gave the bags. They search and 2-3 stuff werent scanned and they said that they will send me a fine from RLP. They kept the products. Nothing was damaged. So they asked for my id but i didnt have one. They wrote my name wrong even if i told them the correct one and my address, plus my age of birth. The guards said that they will not call the police but i cannot go to any store of waitrose again. The worst thing was that, they called canary wharf security which banned me from shopping in the whole area for 6 months. the canary wharf guard asked if the police will come and everybody said no police.
I got a paper from canary wharf saying that i am banned but everything was written wrong...birthdate, name, i spelled 3 time the correct details and they wrote them wrong. The canary wharf guard took a picture of me but the waitrose guard didnt care for that and left. So now i am really pissed about what happened and i want to ask for advices. Firstly i think its way to much that i am banned from canary wharf. i live 5 min away and i have spent in the mall like 10k in the last year shopping. I have a credit rating A in everything and i never delayed a payment even for one day. So, i think that for a misunderstunding like that its not fair what happened. I sent an email to canary wharf management immediatly, saying that the incident was a misunderstanding and i am one very good customer of the mall spending thousands and have the perfect credit rating in every company that i use, so besides waitrose, there is no reason to have a ban for 6 months and they can review that and lift the ban. Also in my email to canary wharf i stated that people can make mistakes by accident and if a store like waitrose charge something wrong or sell a rotten product, it can be an accident and nobody bans them for 6 months.
I dont really care about waitrose cause i think they could handle better the situation. I can spend my money in other stores and dont go there again. You can imagine that i left the store with 5 bags of stuff that i scanned and they banned me for a silly accident. Plus, i learned from that and now in every store i will go to a person to scan my items. never again to the automatic ones..
So i have some questions besides the RLP fine. Is it possible that the police will be called after and i will have to explain what happened? can i get a criinal record? Finally , was it a bad move to send an email to canary wharf management? Do you think that they might call the police to investigate, even if they didnt intent cause i sent this email and state that i was upset with their decision?
thank you in advance
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