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We've been butting heads with our energy company the entire time we have been renting our current home. They have been trying to peg us for the $3000 debt of the previous tenants. Due to this, they put us on a payment plan of $177 a month, stating that if we paid that for a year they would erase all the debt and start us on a clean slate. When the last month of that came around, they tried to claim we missed a payment in November of last year. Due to that, they shut us off, demanding $120 to turn us back on. We paid them and got our power turned back on. About a month and a half later, they pulled it again. That time they demanded (I believe) $250 or $300. We paid that and they wouldn't turn us back on because "it's the weekend" and made us wait til Monday while our reptiles suffered in temperatures under 40°F and our food spoiled. Then last month they did it YET AGAIN, demanding $600 from us, resulting in our power being off for nearly two weeks. We paid it and ended up having a supervisor admit on recording that we never missed a payment, so they never had a reason to turn us off. We now have energy assistance because they claimed we had to do it despite us paying the $177 monthly on time. They turned us off again today and the guy we talked to dug through the records, found the conversation with the supervisor, and admitted on recording that they turned us off in error. They turned us back on but due to this they've ruined hundreds of dollars worth of bulbs and equipment for our reptiles by shutting us off with no notice (we're on the early notice program they have, too) as well as costing us thousands in their unnecessary fees that they had no reason to charge us and even more in spoiled food from the actual weeks they left us without power at times.
Is there anything we can do to at least be compensated for that money? We could barely afford it as it is and now we're even more financially unstable because of them.
Is there anything we can do to at least be compensated for that money? We could barely afford it as it is and now we're even more financially unstable because of them.
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