p&O Cruises

[Guest]

I have a booking with P&O cruises that is due to set sail in 2 weeks time, We have just been notified by P&O that the shop services will be gradually closed half way through the cruise for a refit.This was not mentioned when booking the cruise and within P&O adverts and brochures shops are advertised on board, I have contacted p&O customer complaints to see if they are prepared to do some kind of refund or issue on board spending money for the inconvenience of the above. ( No joy from P&O ) also told that directors wont speak to general customers.

What legal rights do i have to getting some form of refund

[Amethyst]

What kind of shops are these ? ( http://www.pocruises.com/on-board-shopping/ ? ) do they mean the 'luxury' stores or the snacks/toiletries type shop ?

Just looking at terms, if they are something which affects the holiday ( I suppose it could be looked at similarly to a swimming pool being closed for refurb during part of your trip) it seems they should give you options. Although Shopping isn't given as a 'feature' of your holiday so may not be treated the same way.

Check your terms for this bit;

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