Rejection of used car

[Lrw]

Will try and keep short I purchase a approved Range Rover £29200 two weeks ago had a problem day one day 7 it was in Garage again and still is for several issues dealer is insistent I cannot reject as he has to be given every chance to repair ! I thinks this contradicts the 2015 consumer rights act of sat quality , it has already had 450 miles added to clock and dealer is not giving me details of his intentions in writing as requested

[des8]

Re: Rejection of used car

Hi and welcome

You are correct, as long as you have not asked the trader to repair the faults, you can reject the vehicle within 30 days for a full refund.
You may have to show the faults were present when purchased, so what exactly is wrong with the Landy?

As he is not responding "nicely" write telling him you are relying on your short term right to reject as per Consumer Rights Act 2015, as the vehicle is not satisfactory.
You require a refund in the same manner as you paid for the vehicle.

If finance was involved send a copy to the finance house.

Credit card used for purchase? You may have a claim against them.

[Lrw]

Re: Rejection of used car

Hi and thanks for the reply ! As the car is in landrover anerdeen and I’m in Glasgow (150 miles) and I had stated when it left on Monday that I would not accept a repair I wanted the bumper replaced , I’ve also been told the lump in leather in dash is acceptable for used car but after point out it’s by the air bag and could be a safety issue , also the damper squeak on suspension that was pointed out on test drive that we were told would be done on pre inspection has now returned with vengeance as they have had the car a week tomorrow and as far as lead to believe no work has been carried out I have signed no authorisation for work to be carried out I have asked for proposal of detailed work to be carried out in writing and sent another email today requesting that and also the fact he tells me I cannot reject without letting him rectify first the Range Rover evoque I bought cost 29200 it has 7900 probably 8000 miles on clock now, as there’s no finance it was a part exchange and bank transfer, do you think if I drove the courtesy car back tomorrow and handed a letter of rejection I’d be in my rights

[des8]

Re: Rejection of used car

Goods have to be of satisfactory quality i.e. meet the standard that a reasonable person would consider satisfactory, taking into account:among other things:
- the price
_appearance and finish
-freedom from minor defects
-safety

You said you wanted a bumper replaced, so have in fact agreed to repairs, and should now wait for repairs to be carried out.
Those repairs have to be carried out within a reasonable time and without significant inconvenience to the consumer.
According to the CRA 2015 a reasonable time & significant inconvenience depends on the nature of the goods (which isn't very helpful!)

If the repairs aren't carried out satisfactorily, you can then reject the vehicle.

The 30 day period for short term right to reject stops running for the length of the waiting period.

[R0b]

Re: Rejection of used car

Just to add to Des' comment above and just reiterating the reasonable time and significant inconvenience part, did the dealer give you any estimate timescale as to when these issues are likely to be resolved? If not, you might want to consider writing to the dealer and explaining that the vehicle has been awaiting repairs for over two weeks and yet you have not had an update on how long it will take to be resolved. You would want to stress that the dealer has had a reasonable amount of time to rectify the issues yet remains in the garage awaiting repairs. As such you are requiring the repairs to be of the essence and set a reasonable deadline e.g. 14 days.

By stipulating 'of the essence' this means that a failure to comply will be deemed a fundamental breach and allows you the right to terminate the agreement. You also suggested that you have a courtesy car which is probably not hindering you in getting from A to B but over time, it could be a significant inconvenience if it's not a like for like courtesy car. So you'll have to take that into account too.