I may have already posted this but hey who cares

[righty]

1. ECJ says websites need phone numbers or web forms
Companies have to provide a means of contact on their websites in addition to
their postal and email addresses, the European Court of Justice has ruled. A
telephone number, or a contact form that is answered within 60 minutes, were
deemed acceptable.
30/10/2008
http://www.out-law.com/page-9545
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PS note the term 'companies' so it may not matter to sites like LB..........on the other-hand it may apply to sites like CAG because that is a company ie 'Claim the Right'...Should I post the link on CAG

[Curlyben]

Re: I may have already posted this but hey who cares

And they are going to enforce this how exactly ?

For example, I, A Brit, have a site physically hosted in USA, how does that effect me ??

[Amethyst]

Re: I may have already posted this but hey who cares

lol yes I think you have. Trouble with having a phone number up on a site like ours, is ummm people will ring us. We have our address and email addresses on the home page, I don't think its possible to have a phone number.

[Curlyben]

Re: I may have already posted this but hey who cares

Skype, attached to voicemail

[righty]

Re: I may have already posted this but hey who cares

lol yes I think you have. Trouble with having a phone number up on a site like ours, is ummm people will ring us. We have our address and email addresses on the home page, I don't think its possible to have a phone number.

As we are NOT a company I doubt it applies & if we were a simple inquiry form would I think suffice.

As for you CB I have no idea how they will enforce it (your the computer geek you tell me ) although I think if your site is active in the EU then it may apply

[Amethyst]

Re: I may have already posted this but hey who cares

We are a ltd company.

[Paule]

Re: I may have already posted this but hey who cares

Furhter down the reading

Companies must include an email address and a geographic address on their website. The ECJ has ruled, though, that something else is required. That could be the provision of a telephone number but it does not have to be. They have to provide some other way for a consumer to communicate with the company in a direct and effective manner.

If you post on the forum, you are pretty much guaranteed a response well within 60 minutes

"It is clear that there are forms of communication other than by telephone able to satisfy the criteria of direct and effective communication referred to," said the ruling. "[The] information does not necessarily have to be a telephone number. That information may be in the form of an electronic enquiry template through which the recipients of the service can contact the service provider via the internet, to whom the service provider replies by electronic mail."

[righty]

Re: I may have already posted this but hey who cares

Furhter down the reading



If you post on the forum, you are pretty much guaranteed a response well within 60 minutes

Agreed but I don't think that's what they mean. There needs to be some personal AND private way they can contact the site after all sending me or you a PM would not I think count as we don't 'own' it.

My suggestion would be a simple inquiry form which would be emailed to admin by the poster which in turn if admin are unavailable could have an auto response saying "sorry out of the office at the mo but will contact you on my return" type of message & as it's instant should mean it's OK so case covered I think

[michael]

Re: I may have already posted this but hey who cares

My suggestion would be a simple inquiry form which would be emailed to admin by the poster

That already exists at the very bottom of each page:

Contact Us

so it just needs auto response added

[Tools]

Re: I may have already posted this but hey who cares

We already have that well covered.

We have the button both on the homepage and the forums which sends a message to admin, each forum page we have Contact Us
and at the very bottom of the homepage we have the registered address.

[Amethyst]

Re: I may have already posted this but hey who cares

It goes to four of us so one usually answers pretty much immediately

[Guest]

Re: I may have already posted this but hey who cares

I fail to see how this can be applied to us. We have no customers and in any event, the court did not rule that a telephone number was required.

[EXC]

Re: I may have already posted this but hey who cares

I fail to see how this can be applied to us. We have no customers .

Indeed, unlike Waterstones - I mean the Consumer Action Group.

[Amethyst]

Re: I may have already posted this but hey who cares

pmsl

[righty]

Re: I may have already posted this but hey who cares

OK put in the auto answer then we don't have to worry about some cretin trying to make trouble for LB